Diebold Self-service Systems Division of Diebold, Inc.

Diebold, Inc.

Diebold Self-service Systems, Incorporated

Paul Mercina

Natarajan Ramachandran

Jeffrey A Hill

Pedro Tula

James Booth

James Meek

Robert W Barnett

Damon J Blackford

Steven Shepley

Glenda Griswold

Nick Billett

Joseph P Newman

Siva Kumar Subramanian

Rajesh Kumar Vijayakumar

Suresh Ramamoorthy

Arjumand Ara

Madhusudhanan Moorthy

Udhaya Kumar Varadarajan

Sathiya Moorthy Paramasivam

Sharad Handoo

George Neville Trelawney

Christyan Moauro

Mark R Schlabach

Mark Schlabach

An automatic banking machine operates responsive to data read from data bearing records to cause financial transfers. The machine includes a card reader that reads data corresponding to financial accounts from user cards, and carries out transactions related to the accounts. The machine includes a camera, a microphone, and the card reader at a customer interface located at the front of the machine. A servicer display device is at a servicer interface located at the rear of the machine. The customer interface and servicer interface can be placed in audio/visual communication. Although a front servicer may not be directly visible to a rear servicer, they are still able to communicate with each other through the customer interface and servicer interface during machine servicing. The servicer interface can also be used to allow a lone servicer to be audibly/visually alerted to a potential customer approaching the machine.

Automated banking machine and system that operates to cause financial transfers responsive to data read from data bearing records

An automatic banking machine operates responsive to data read from data bearing records to cause financial transfers. The machine includes a card reader that reads data corresponding to financial accounts from user cards and carries out transactions related to the accounts. The machine includes a camera, a microphone, and the card reader at a customer interface located at the front of the machine. A servicer display device is at a servicer interface located at the rear of the machine. The customer interface and the servicer interface can be placed in audio/visual communication. Although a first servicer located at the customer interface may not be directly visible to a second servicer located at the servicer interface, they are still able to communicate through the customer interface and servicer interface during machine servicing.

ATM that places front customer interface in communication with rear servicer interface

An automated banking machine includes a cash dispenser. Servicing the automated banking machine by on-site servicer is facilitated through use of a portable diagnostic article which can instruct the machine computer to gather machine diagnostic data and then record the gathered machine diagnostic data onto the portable diagnostic article. The gathered diagnostic data recorded on the portable diagnostic article can then be analyzed by an analysis computer. The machine computer can verify that a portable diagnostic article is authorized to instruct the machine based on obtaining a secret code from the portable diagnostic article.

Cash dispensing automated banking machine diagnostic system and method

An automatic banking machine includes a card reader for reading user cards, and a cash dispenser. A movable camera is positionable within the ATM housing. The automated banking machine carries out transactions related to user accounts based on information read from cards. Service personnel are enabled to direct the camera toward regions of machine components while conducting service activities that are not directly visible by a servicer. A camera assembly includes a microphone to sense sounds associated with machine components during test operations. The generated data may be used by an on-site servicer, or sent to an entity at a remote location. The visual images may be used to enhance diagnostic and servicing capabilities.

Automated banking machine that allows servicer to view front customer area through rear service display

Automated banking machine having a servicer display that allows a servicer to view a customer adjacent the customer display

Automated banking machine that allows servicer to use customer display to view images from a camera located inside the machine

Cash dispensing automated banking machine and system

An automated banking machine () includes a cash dispenser (). Servicing the machine is facilitated through use of a portable diagnostic article () which enables the controller to access diagnostic data stored in memory and which provides data indicative of the significance of the diagnostic data. A portable article of computer readable and writable media () is also operative to cause the computer to gather data concerning the banking machine and record it on the media through a drive (). The data gathered is then analyzed by a separate analysis computer ().

Cash dispensing automated banking machine system and method

An automated banking machine includes a cash dispenser. Servicing the machine is facilitated through use of a portable diagnostic article which enables the controller to access diagnostic data stored in memory and which provides data indicative of the significance of the diagnostic data. A portable article of computer readable and writable media is also operative to cause the computer to gather data concerning the banking machine and record it on the media through a drive. The data gathered is then analyzed by a separate analysis computer.

An automated banking machine includes a cash dispenser. A lockable first fascia portion when unlocked enables access to a chest lock input device, inputs to which enable opening a chest door of the machine. Opening the first fascia portion also enables access to an actuator which enables moving a second fascia portion for conducting service activities. At least one computer in the machine selectively illuminates light emitting devices for purposes of facilitating user operation of the machine. Servicing the machine is facilitated through use of a portable diagnostic article which enables the controller to access diagnostic data stored in memory and which provides data indicative of the significance of the diagnostic data. A portable article of computer readable and writable media is also operative to cause the computer to gather data concerning the banking machine and record it on the media through a drive. The data gathered is then analyzed by a separate analysis computer.

A diagnostic server software component for an automated banking machine is provided. The diagnostic server is operative to periodically retrieve diagnostic messages from a nonvolatile memory of the machine and store the diagnostic messages on the hard drive of the machine. The software is further operative responsive to communication from an external computing device to send diagnostic messages stored on the hard drive to an external computing device. The software may further be operative to route transaction diagnostic messages between the machine and a remote host banking system. The software may retrieve the diagnostic messages directly from a specified memory address of the nonvolatile memory. The software may periodically communicate with terminal control software of the machine to cause the terminal control software to retrieve the diagnostic messages from the nonvolatile memory.

Automated banking machine diagnostic system and method

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North Canton, OH, United States of America

Paul Mercina