Level 3 Communications, LLC

Paul Farnsworth

Yunas Nadiadi

Eric D Gundersen

Sanjiv Kumar

Jeff Storey

Ajit Kumar Rao

Rene Grippo

Allen E Dixon

Luke P Philips

Rajiv K Singh

Steven M Rdzak

Melinda Nies

George T Joseph

Gregory Arnold

Christopher John Cuttitta

Andrew Dugan

Raymond Smith

John F Waters, Jr

Jeffrey Kendall Storey

Omprakash Mishra

Eric David Gundersen

Peter Cleary

Allen Edward Dixon

Sharna Aeckerle

Rick D Lind

Matthew R Moore

David L Stozki

Chris Cuttitta

Maria A Elliott

Eric D Prosser

Martin M Feltz

Jennifer Relfe

Derek Hodovance

Chad D Woods

Wesley Jensen

Imran A Aslam

Implementations described and claimed herein provide systems and methods for generating customer solutions using real-time information for new customer sales and/or current customer support. In one implementation, technical infrastructure information for an installed network design providing one or more telecommunication products at one or more customer sites is retrieved. Customer service analytics are generated based on the technical infrastructure information and output for display on a graphical user interface.

Systems and methods for generating customer solutions

Aspects of the present disclosure disclose systems and methods for providing order entry platform that automatically enables telecommunication service providers to process customer orders for telecommunication products and/or services in near real-time. More particularly, one or more interactive interfaces, dynamically driven by a products catalog, may be generated that enable telecommunication service providers to automatically process orders received from customers for such products.

Systems and methods for strategic customer order capture

Aspects of the present disclosure include an adaptive notification and ticketing system for a telecommunications network. The system includes a computing device and a plurality of network devices associated with the telecommunications network. Data is generated about a plurality of past network events associated with the plurality of network devices. The computing device is utilized to generate a model from the data. The model may be used to interpret new network events and generate an output indicative of a service impact event. The new network events are applied to the model using the computing device to generate the output indicative of a service impact event. The computing device generates a responsive action from the output indicative of a service impact event. The service impact event is a network event that disrupts a network service associated with the telecommunications network.

System and methods for adaptive notification and ticketing

Implementations of the present disclosure involve a system and/or method of displaying and reviewing prospective customers. The system and/or method may display a prospect map showing geographic areas, corresponding technical infrastructure, and prospects present in the areas. The prospect displayed may be adjusted based on user defined prospect attributes.

Method and apparatus for generating and converting sales opportunities

Aspects of the present disclosure involve methods and systems for managing various applications, services, configuration data, business data and the like corresponding to a business enterprise. An information technology portfolio knowledge and management system may generate an application management view configured to enable users to automatically manage the various applications, services, configuration data, and business data.

Systems and methods for information technology portfolio knowledge and management

Display screen or portion thereof with graphical user interface

Growing community of inventors

Niwot, CO, United States of America

Paul Farnsworth