Lucent Technologies Inc.

Paul David Ksiazek

Troy Eric Echols

John P Gesslein, Jr

A telecommunications system including a public telephonic switching network interconnected with a telephonic network switch for routing calls from an initial telephonic unit to a destination telephonic unit. Telephonic calls are sent via the public telephonic switching network for receipt at the computer controlled telephonic network switch. The telephonic network switch has a central processing unit and an associated memory with an improved programmed operator services position system for assigning a language to the telephonic call such that the assigned language is an associated attribute for the telephonic call. Throughout the duration of the telephonic call, the call is identified to receive telephone operator services in the particular language assigned for the telephonic call.

System and method for multiple language access in a telephone network

A method and apparatus for utilizing an Internet web server to direct the processing of operator assistance type calls. A Telephony web browser is connected to a switch to receive customer signals over a voice channel and switch signals over a data channel. Responsive to receipt of inputs over the voice and data channels, the telephony web browser generates a request comprising a uniform resource locator (URL) segment which is transmitted to a web server. The web server responds with a Hypertext Markup Language (HTML) page which the telephony web browser converts into a request to the switch to establish the call connection. The telephony web browser can also control visual display to an operator work station for calls wherein the work station controls the call.

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Hoffman Estates, IL, United States of America

Paul David Ksiazek