International Business Machines Corporation

University College Dublin

Nationaluniversity of Ireland, Maynooth

Waterford Institute of Technology

National University of Ireland

National University of Ireleand

Paul Basil French

James Patrick Galvin, Jr

Patrick Joseph O'Sullivan

Jonathan D Dunne

Niall Jude Lucey

Jack J Healy

Yi Han

Patrick W McDonagh

Michael Truss

Fred Raguillat

David W Malone

Mohamed Adel Mahmoud

Mark Jonathan Lucas

Edith H Stern

Hitham Ahmed Assem Aly Salama

Eric Thiebaut-George

Himanshu Dadheech

Boris Ilijev

Al Chakra

Paul Fredric Klein

Trevor Graham

Kevin M Hamilton

Timothy R Croy

William Duchenay

Hitham A A A Salama

Robert P Fulton

Jonathan Ian Settle

Ian Manning

Matthew Richard James Thornhill

James Young

Thierry Paul Rene Supplisson

Nathan Cullen

Dmitry Mishin

Raymond Perry Ammerman, Iii

Yohann Duchenay

Cathal O'Donovan

John Fitzpatrick

David Mohally

Kieran Moynihan

A computer-implemented method, computer program product, and computing system is provided for determining quality of experience for communication sessions. In an implementation, a method may include determining a plurality of intrusive quality of experience scores associated with a plurality of intrusive audio transmission samples. The method may also include determining a plurality of non-intrusive quality of experience scores associated with a plurality of non-intrusive audio transmission samples. The method may further include deriving a quality of experience coefficient based upon a relationship between the plurality of intrusive quality of experience scores and the plurality of non-intrusive quality of experience scores.

Determining quality of experience for communication sessions

A system for dynamically adjusting content for an interaction impairment can include a data provider, an end-user electronic device, a user identification module, and a data adjustment module. The data provider can be capable of providing access to electronic data. One or more characteristics of the electronic data can be incompatible with an impairment of an impaired user. The end-user electronic device can be configured to allow the impaired user to interact with electronic data. The user identification module can be configured to identify an identity of the impaired user and/or the impairment of the impaired user. The data adjustment module can be configured to automatically adjust incompatible characteristics of the electronic data prior to presentation by the end-user electronic device. This adjustment can increase the ability of the impaired user to utilize the electronic data with the end-user electronic device.

Impairment-adaptive electronic data interaction system

An online social network is provided. A sentiment is determined for each of a plurality of users of an online social network (OSN) in relation to a first product. A category is determined for each of the plurality of users based, at least in part, on the sentiment of each of the plurality of users, respectively. A group including a first user and a second user of the plurality of users is generated based, at least in part, on the category of each of the first user and the second user and a relationship within the OSN between the first user and the second user. An advertisement is presented to the first user. An indication is presented to the first user that the advertisement is also presented to the second user.

Advertising within social networks

Aspects of the present invention disclose a method for automated incident prioritization in network monitoring systems. The method includes one or more processors determining historical sentiment impact scores for one or more incident parameters based at least in part on textual content of customer feedback and changes of a customer sentiment during a time period corresponding to one or more system incidents of the time period. The method further includes assigning a classification to the one or more system incidents, wherein the classification corresponds to the one or more incident parameters. The method further includes determining an active incident sentiment impact score for each of one or more active incidents. The method further includes applying the active incident sentiment impact scores as a factor to prioritize incident handling of the one or more active incidents.

Automated incident prioritization in network monitoring systems

A role of sharing broker can be activated on a first mobile device, the role of sharing broker brokering sharing of network resources of at least a first network among a plurality of other mobile devices. Data usage by the first mobile device on at least the first network can be monitored. Responsive to the data usage by the first mobile device on at least the first network exceeding a threshold value, an amount of data usage on at least the first network being shared by the first mobile device among the plurality of other mobile devices can be adjusted.

Peer-to-peer sharing of network resources

A primary video and a second instance of a reference video can be simultaneously transmitted to a system through at least a first node of a communication network, the second instance of the reference video configured to be compared to a first instance of the reference video stored by the system to generate at least one quality of experience (QoE) value that infers a perceptual quality of the primary video as received by the system. The QoE value can be received from the system. A determination can be made as to whether the QoE value is less than a threshold value. Responsive to determining that the QoE value is less than the threshold value, the perceptual quality of the primary video can be improved by allocating greater bandwidth for transmission of the primary video.

Use of simultaneously received videos by a system to generate a quality of experience value

A method of implementing calls includes identifying a call scheduled for a time in the future from an electronic calendar associated with a user and prior to the call, ordering a plurality of codecs used by an Internet Protocol (IP) phone of the user for the scheduled call. The method further includes, during the call and using a processor, calculating a mean opinion score for the call and storing the mean opinion score as part of call data for the call within a data storage device comprising historical call data.

Codec selection and usage for improved VoIP call quality

A method, system and program product for deploying a service on a network comprising a plurality of network resources, the method comprising providing an actual network model comprising network resources and the configurations of the network resources; providing a computer-implemented network configuration management system controlling the actual network resource configurations in the actual model; providing a service description comprising network resource configuration information for implementing the service on specific network resources; selecting a set of available network resources for deploying the service in the network based on the service description; reserving available network resources for deploying the service in an off-line version of the actual network model, the off-line version including updated network resource configurations to reflect the changes to the configurations of the actual network resources triggered by the deployment of the service; and deploying the service by updating the actual network model using the off-line version.

Robust service deployment

An indicator can be received from a client device. The indicator can indicate an agreement by a user of the client device to share device resources of the client device with an entity distinct from the client device and distinct from the user of the client device. Responsive to receiving from the mobile device the indicator, and responsive to receiving a message from a sharing agent of the mobile device indicating that that no user inputs are received by the mobile device over a particular duration of time and that video content is not being streamed to the mobile device, a client access agent can access the shared resources, data to be processed by the shared device resources can be communicated to the mobile device, and a level of a quality of service provided by a communication network to the mobile device can be increased.

Increased network resources in exchange for sharing of device resources

A method, computer system and computer program product for determining a probability that a particular network segment in a telephony network is responsible for poor audio quality associated with a telephone call being transmitted over the telephony network, is provided. A plurality of parameters associated with a telephone call are identified. The plurality of parameters are indicative of audio quality. A probability that a particular network segment is responsible for poor audio quality associated with the telephone call is calculated based on the plurality of parameters. The probability that a particular network segment is responsible for the poor audio quality associated with the telephone call is a function of at least one of the i) duration of the call and ii) call disconnect time relative to call answer time.

Identifying the network segment responsible for poor audio quality

A method includes receiving, by a processor, metrics relating to a plurality of program channels. The plurality of program channels are distributed via at least one multicast stream. The method also includes modifying, by the processor, the at least one multicast stream. The modifying is based at least on the received metrics, and the modifying changes which programs are distributed via the at least one multicast stream. The method also includes transmitting at least one program channel via the modified at least one multicast stream.

Adaptive packaging and distribution of channels

A first mobile device determines a second mobile device losing connectivity to a second network or a communication link between the second mobile device and the second network degrading below a threshold value, the second mobile device assigned a role of sharing broker that brokers sharing of network resources of at least a first network among a plurality of other mobile devices via the second network, the first mobile device and the plurality of other mobile devices participating in a sharing group. Responsive to the determination, the role of sharing broker is activated on the first mobile device.

Growing community of inventors

Cork, Ireland

Paul Basil French