Hewlett-packard Development Company, L.P.

Hewlett-packard Company

Paul A Pelletier

Finn V Jensen

Marilyn A Parker

Lasse Rostrup Jensen

Claus Skaanning

Uffe Kj&aelig;rulff

Janice L Boborad

Janice L Bogorad

Uffe Kjærulff

Claus Skaaning

An automated diagnostic system uses Bayesian networks to diagnose a system. Knowledge acquisition is performed in preparation to diagnose the system. An issue to diagnose is identified. Causes of the issue are identified. Subcauses of the causes are identified. Diagnostic steps are identified. Diagnostic steps are matched to causes and subcauses. Probabilities for the causes and the subcauses identified are estimated. Probabilities for actions and questions set are estimated. Costs for actions and questions are estimated.

Automated diagnosis of printer systems using bayesian networks

An automated troubleshooter uses Bayesian networks to troubleshoot a system. Knowledge acquisition is performed in preparation to troubleshoot the system. An issue to troubleshoot is identified. Causes of the issue are identified. Subcauses of the causes are identified. Troubleshooting steps are identified. Troubleshooting steps are matched to causes and subcauses. Probabilities for the causes and the subcauses identified are estimated. Probabilities for actions and questions set are estimated. Costs for actions and questions are estimated.

Automated diagnosis of printer systems using Bayesian networks

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Boise, ID, United States of America

Paul A Pelletier