Microsoft Technology Licensing, LLC

Paul A Just

Jared W Wilson

Aaron R Birnbaum

Richard L Wright, Iii

Automated client recovery and service ticketing may be provided. Client computers in a lab environment that become disconnected from a client management system may be recovered using an automated client recovery. Computers in a computer lab may be monitored to determine if a computer becomes disconnected from the client management system. If a computer is unresponsive with the client management system, an automated client recovery and service ticketing script is implemented to recover the unresponsive computer. If solutions within in the automated client recovery and service ticketing script do not recover the unresponsive computer, a service call request is automatically generated for the computer for subsequent examination by a lab engineer.

Automated client recovery and service ticketing

A system for spacing and stabilizing a row of computers includes a strap attached to a plurality of spacer blocks. The strap is arrayed over top of the computer row, and each spacer block is inserted between a pair of adjacent computers to provide substantially uniform spacing between the computers. An anchor block attached to each end of the strap is wrapped around an end computer at each end of the row, and each anchor block engages the corresponding end computer to limit movement of the strap. The assembly of the strap, the spacer blocks and the anchor blocks with the row of computers stabilizes the row of computers and inhibits a lateral toppling motion of the individual computers.

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Sammamish, WA, United States of America

Paul A Just