Other

Swisscom Ag

Patrik Estermann

Roger Lagadec

Luciano Butera

Systems and method are provided for rendering different speech-based services to a plurality of users. A service-providing system may be accessed via a plurality of connectivity ports. Each of the connectivity ports may be associated with at least one of a plurality of different speech-related services. The connectivity ports may be associated with the different speech-related services may be performed before receiving user service requests. The service-providing system may comprise a plurality of processing components, each of which may be configurable to provide one or more of a plurality of different speech-related services. The service-providing system may further comprise a connection component, which may be operable to establish a connection between the respective connectivity port and a processing component having a configuration of suitable for performing a service requested through the respective connectivity port.

Voice interactive service system and method for providing different speech-based services

A voice interactive service system provides different speech-based services to a plurality of users. Using a communication terminal, the services are accessed via a telecommunication network through service-specific connectivity ports. The system comprises processing cores which have different configurations of speech processing resources for performing different services. For performing a requested service, a connection module establishes a connection between the respective connectivity port and a processing core having a configuration of speech processing resources suitable for performing the requested service. Because of the service-specific resourcing of cores, there is no need for requesting and allocating processing resources from external resource servers. Moreover, the port-dedicated resourcing of the cores ensures that a successful access to a connectivity port leads to a successful provision of the requested service.

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Schwerzenbach, Switzerland

Patrik Estermann