Servicenow, Inc.

Patrick Ryan

Rammohan Narendula

Aparna Mahalingam

Phani Nivarthi

In various embodiments, a process for providing an automation discovery platform includes obtaining training data indicating conversation utterances and labels that are associated with the conversation utterances, where each of the labels of at least a subset of the labels corresponds to a virtual agent automation topic. The process includes obtaining a language machine learning model, where the language machine learning model has been trained to a first trained state using unlabeled data. The process includes updating the language machine learning model from the first trained state to a second trained state by applying the training data to the language machine learning model, where updating the language machine learning model includes generating an automation discovery model configured to provide outputs corresponding to virtual agent automation opportunities.

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Oklahoma City, OK, United States of America

Patrick Ryan