Avaya Inc.

Patrick G Maggiulli

Steven Michael Silverstein

James Leo Murtaugh, Iii

Richard J Pennenga

James Lee Knight, Jr

Thomas W Brown

John E De La Cruz

Linda G Smith

Resources associated with a communication system switch are monitored by storing information defining one or more resource groups. Each of the resource groups includes multiple identifiers, with each of the identifiers specifying at least one resource to be monitored. A client external to the switch is permitted to select at least one of the resource groups for monitoring. In response to selection of one of the groups by the client, monitoring of the corresponding resources is established on behalf of the client. The resource monitoring may be established, controlled and maintained by a telephony server coupled between the client and the switch. Such a telephony server can preserve monitoring for a resource group, independent of the requests of clients, in order to reduce the amount of execution time needed to set up and tear down monitors for client applications. This is particularly advantageous in call centers or in other client applications that involve monitoring large numbers of switch resources.

Method and apparatus for monitoring of switch resources using resource group definitions

Growing community of inventors

Middletown, NJ, United States of America

Patrick G Maggiulli