Bank of America Corporation

Nortel Networks Corporation

Patrick B Smith

Hudson Philip Hoen, Iv

Ryan Scott Heller

Andrew Sheldon

Sethu Iyer

Michael D Fleischer

Hari Madala

Michael John Blatteau, Jr

David Luke Hallam

Chung-Di Chou

Feng Tang

Oleg Gerasimovich

John J Gately

Veera Venkata Vattikuti

Embodiments of the invention relate to systems, methods, and computer program products for preventing a customer communication by locking access to customer information. The system, method, and computer program product are configured to a) identify information relating to an event or condition that triggers a lock of customer information associated with a customer; b) lock at least a portion of the customer information associated with the customer based at least partially on the identifying; and c) generate a notification indicating that at least the portion of the customer information associated with the customer is locked based at least partially on the locking.

Preventing contact by locking

Embodiments of the invention relate to systems, methods, and computer program products for providing cease and desist call flagging. The system, method, and computer program product are configured to provide a user interface for reporting cease and desist requests associated with a plurality of customers; receive, via user input into the user interface, a cease and desist request associated with a customer having at least one account maintained by an entity, wherein the cease and desist request specifies at least one rule to be implemented when contacting the customer; and automatically terminate contact to the customer on behalf of the entity based at least partially on the at least one rule specified in the cease and desist request.

Cease and desist call flagging

Embodiments of the invention are directed to a system, method, or computer program product for providing a unified representation of all customer relationships within an entity. This representation focuses on customer products in arrears that are to be recovered. The invention requires disposition input from the system and the representative immediately after a customer communication. This way, the invention aids in providing an overarching view of all customer relationships to a representative. The automatic information regarding the communication includes the date, time of day, duration, and the like associated with the communication. The invention requires the representative to input manually a disposition from each communication, such as what was discussed during the communication. As such, the invention allows for subsequent representatives to make decision and take appropriate actions immediately based on the entire relationship, including the results of previous customer communications.

Communication disposition determination for unified recovery system for payments in arrears

Embodiments of the invention are directed to a system, method, or computer program product for providing a unified representation of all customer relationships with an entity. This representation focuses on customer products in arrears that are to be recovered. The invention presents automatic communication history tracking to aid in providing an overarching view of all customer relationships to a representative. This automatic communication history tracking monitors all communications, manual or automatic, incoming or outgoing. The tracking monitors the date, time, disposition, and the like of all customer communications. As such, the invention allows the representative to make decision and take appropriate actions immediately based on the entire relationship, including customer communication history. The invention takes this information and incorporates it with all of the customer's relationships and external factors to provide a holistic customer service experience for a customer with accounts in arrears.

Unified recovery system communication history tracking for payments in arrears

The present invention is directed to a method and apparatus for accessing a packet node or device through a circuit-switched network. Circuit-switched technology, such as local number portability techniques, and packet-switching technology, such as soft switches, are integrated in a network. As such, calls may originate from a circuit-switched network and terminate in a packet-switched network.

Packet switching dialing plan interface to/from PSTN networks

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Garland, TX, United States of America

Patrick B Smith