International Business Machines Corporation

Patricia Foley

Christopher J Dawson

Eric Michael Anderson

Robert A Davis

A method and system for determining work ticket priority is provided. The method includes enabling a work ticket for a work assignment associated with an entity. The work ticket is assigned an initial priority value. Relevant data from multiple sources is associated with the work ticket and an updated priority value is requested. In response, multiple priority scores for the work ticket with respect to additional work tickets are published to an enterprise service bus (ESB) and an aggregate score for work ticket is calculated from the multiple priority scores.

Prioritizing workload

A computer-implemented embodiment heals an information technology (IT) system. A cognitive computing hardware system receives an error history log that describes a history of past errors that have occurred in the IT system. The cognitive computing hardware system receives a listing of alternative IT systems that have been predetermined to have a same functionality as the IT system and that have a history of experiencing one or more errors currently being detected in the IT system. The cognitive computing hardware system receives a record of real-time events, which are external to the IT system and which impact a performance of the alternative IT systems. The cognitive computing hardware system generates a prioritized set of solutions to overcome the one or more errors currently being detected in the IT system, based on the error history log, the listing of alternative IT systems, and the record of real-time events.

Cognitive analysis for healing an IT system

A cognitive computing hardware system receives an error log from an IT system. The error log comprises a record of errors currently being detected by sensors in the IT system. The cognitive computing hardware system receives an error history log, which describes a history of past errors that have occurred in the IT system. The cognitive computing hardware system receives a listing of alternative IT systems that have been predetermined to have a same functionality as the IT system that is currently experiencing the errors. The cognitive computing hardware system receives a record of real-time events that are external to the IT system, and generates a prioritized set of solutions to heal the IT system, based on the error history log, the listing of alternative IT systems, and the record of real-time events. The cognitive computing hardware system transmits a highest prioritized solution to the IT system.

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Alvarado, TX, United States of America

Patricia Foley