Xerox Corporation

Pascal Valobra

Victor Ciriza

Guillaume M Bouchard

Frederic Roulland

Stefania Castellani

Matthew Owen Scrafford

Francois Ragnet

Kirk V Pothos

Shawn Kammerdiener

Lionel Cazenave

Laurent Donini

Steven Jay Harrington

David L Salgado

Robert John Rolleston

Yves Hoppenot

Jacki O'Neill

Luis Rafael Ulloa Paredes

Alan Thomas Coté

Neil Robert Sembower

Nicolas Hairon

Ye Deng

Anand Kumar Singh

Victor Ciriza Lope

An alert processing system and method are adapted for processing device alerts. The system includes a routing device in communication with a printer. The routing device receives at least one alert description in a source language transmitted from the printer. The routing device identifies a set of words derived from the alert description related to a condition of the associated device. The routing device compares the set of words, in a target language, to a categorization model and, based on the comparison, categorizes the set of words into to one of a predetermined set of alert categories.

System and method for labeling alert messages from devices for automated management

Methods and systems are presented for performing one or more printer device management functions in a network, in which affinities between printers are determined from job tracking data to indicate associations between printer devices and user devices, and the affinity data is used to perform one or more printer management functions such as determining printer connections for new or roaming user devices, print job redirection, and identification of underutilized printer device assets.

Methods and apparatus for improved operation of networked printing system

The present disclosure teaches a device and method for simulating energy consumption by a multi-functional printing device. The device includes a processor and a computer readable memory, the memory including instructions for causing the processor to perform the method. The method includes loading an activity log comprising a plurality of jobs, loading a first strategy from a plurality of strategies, simulating each of the plurality of jobs at the printing device according to the first strategy, determining a first amount of power required by the printing device to perform the plurality of jobs, determining a second amount of power consumed by the printing device between performing the plurality jobs, creating a report including estimated power consumption by the multi-functional printing device to complete the plurality of jobs according to the first strategy, and causing the report to be displayed.

Power consumption simulator for multi-function devices

A system and a method for linking textual and physical concepts are disclosed. The method includes extracting candidate phrases from a knowledge base for a device, the candidate phrases including noun phrases. A set of candidate concepts is generated, based on the extracted noun phrases. Provision is made, e.g., on a graphical user interface, for a user to generate mapped concepts for physical components of the device by selecting, for each concept to be mapped, a physical component shown in a graphical representation of the device and at least one of the candidate concepts which is to be linked to that physical component. The knowledge base is indexed, based on the mapped concepts. In this way, textual expressions in the knowledge base are linked to a respective physical component through one of the mapped concepts.

Method and system for linking textual concepts and physical concepts

Methods and systems are presented for identifying potential printer failures in a networked printing enterprise, in which job tracking data is gathered for print jobs in the network, affinity data is derived from the job tracking data indicating associations between printer devices and user devices, and potential printer failures are identified based on changes in the affinity data.

Methods and systems for soft failure detection for networked printers

A system and method for a pre-print, three-dimensional virtual rendering of a print piece is disclosed. A plurality of modular/pipelined architectural layers are managed, operated, and organized by a controller. A product definition is provided to a job ticket adaptation layer where it is transformed into a physical model. The physical model is then transformed into a display model via the product model layer. The display model is transformed into a scene that can be displayed on a graphical user interface as a three dimensional virtual rendering by a rendering layer, where the binding elements may further include 3D binding models as well as 2D textures on 3D surfaces to simulate 3D models.

System architecture for virtual rendering of a print production piece

A method and system are disclosed for automatically tagging locations using collected traveler information. Traveler information, including a time/date stamp and a unique identification associated with the traveler are collected and stored in a database with locations corresponding to transportation stops. A location query, which includes a location type, an analysis period, optionally, an analysis approach, and a user selected threshold are received and a number of time/location stamps for each location is determined based upon an interval associated with the selected type. The maximum number of time/location stamps for that location is determined, and using the selected threshold, a minimum number of stamps required to designate a location as the selected type is determined. When the number of time/location stamps within the time interval for the selected type is greater than or equal to the minimum number calculated, the location is tagged as the selected location type.

Location-type tagging using collected traveler data

A system and method which may be implemented at least partly by a computer, are provided for developing a support system. A virtual representation of a device is generated for display on a user interface. Links between components of the virtual representation, which represent components of the device, and corresponding cases in a searchable knowledge base (SKB) are stored. Users can navigate the SKB in search of a solution to a problem with the device with the assistance of the virtual representation which enables actuation of the existing links. The users are able to create new links, each new link linking a component of the virtual representation with a case in the SKB which the user identifies as providing a solution to the problem with the device which is related to the component. The new link is stored for future use by the user or by other users.

Collaborative linking of support knowledge bases with visualization of device

Systems and methods are described that facilitate using end-user feedback to automatically distinguish between a normal behavior and a device failure which can be a hard failure (e.g., a device malfunction) or a soft failure. For instance, upon detection of a usage switch from a first device to a second device by a user, a survey message is sent to the user to solicit information regarding the reasons for the switch. If the switch was triggered by a device malfunction, the detected device failure is verified and an alert is sent to an administrator and/or potentially impacted users. If the switch was triggered by the user's need for functionality (e.g., color printing, collation, etc.) not provided by the first device, which is otherwise functioning properly, then the detected failure is determined to be a failure and the failure detection algorithm is updated accordingly.

System and method for improving failure detection using collective intelligence with end-user feedback

As set forth herein, a system identifies soft failures of devices. An interface captures transactional data between one or more users and one or more devices within the system. A data log receives the transactional data from the interface and stores the data as historical data for subsequent retrieval. A warning system evaluates the historical data in the data log to identify one or more devices that have a soft failure condition, wherein an alarm is output for each soft failure identified. A display module combines the historical data from the data log and one or more alarms from the warning system into a single display for review.

Visualization of user interactions in a system of networked devices

At a user terminal () operatively connected with a mobile device (), a print job is formed into an incomplete print job envelope () and completing data () including at least print job accounting information (). The completing data () including at least the print job accounting information () is stored on the mobile device (). The incomplete print job envelope () is transmitted to a printing device (). The mobile device () is operatively disconnected the from the user terminal (), and is operatively connected with the printing device (). After the operative connecting, the print job is re-constructed at the printing device (), and the re-constructed print job is printed using the printing device (). A cost of the printing is accounted for based on the print job accounting information () stored on the operatively connected mobile device ().

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Meylan, France

Pascal Valobra