Accenture Global Solutions Limited

Parvatha Narayanan

Rajendra Tanniru Prasad

Vijayaraghavan Koushik

Krupa Srivastava

Luke Higgins

VijayChandar Natesan

Rajesh Pappu

Sunder Sankararaman

Chetan Kumar Baikady

KrishnaKumar Dorai Rangarajan

Radhu Selvaraj

David Golding

Lakshmi Paramasivam

Udayakumar Nagarajan

Leon Whine

Chandrasekhar Athinarayanan

Senthil Kumar Venugopal

Raanan Zion

Srinivasan Rangaswamy

A device may communicate with a server to obtain historical ticket data. The device may generate a data model, based on the historical ticket data. The device may communicate with a client device to obtain ticket data relating to an issue associated with a project. The device may classify, using the data model, the ticket data into a ticket type. The device may generate, using the data model and based on the ticket type, a set of recommended resolutions for resolving the issue associated with the project. The device may select, from the set of recommended resolutions, a particular resolution based on a set of selection criteria. The device may automatically perform one or more actions to implement the particular resolution to resolve the issue associated with the project.

Automated ticket resolution

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Chennai, India

Parvatha Narayanan