Verizon Patent and Licensing Inc.

Parijat Sharma

Priyank Johri

Ravinder Pal Singh

Milosh Boroyevich

A system and method may provide processing of a communication request for establishing a communication session to communicate signals between an interactive voice response device and a first communication device over a network, identifying a monitoring request requesting monitoring of the communication session, and instructing establishment of a monitoring session for conferencing a second communication device into the communication session to receive the signals communicated between the interactive voice response device and the first communication device at the second communication device.

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Irving, TX, United States of America

Parijat Sharma