Cross Commerce Media, Inc.

Paolo Cappellari

Stephen Dale Messer

Russell William Martin, Jr

Heidi Messer

Paul Ashaolu

Antonio Maccioni

Alejandro Tavella

A novel approach to facilitating access to valuable actionable content from a multi-tenant database involves system generated ranking of connection content with associated data retrieval methods and systems, utilizing 'connector' scores to rank responsive content. The system “learns” how to optimize retrieving and ranking high value actionable content with experience; and applies optimized scoring parameters to enhance future operations. The computer platform is greatly improved by delivering actionable content that is immediately translated into critical operations and tasks recommended by the system to support transactions for the User.

Systems and methods for enhancing and facilitating access to specialized data

Write back to customer relationship management systems is provided. Data logging of activities can be performed for sales professionals that use other third-party software solutions during their selling process. The logged data can be written back to the CRM system instead of needing input by the sales professionals. Certain data and generated insights can be written back to further enhance the data available to clients' sales organizations. Capability of writing back to target CRM systems can leverage existing APIs. Identification of data to be written back to the CRM systems is performed by an intelligent write back (IWB) system. The IWB system will write back to the standard objects in tenant CRMs. The IWB system can create custom fields within those objects for write back data.

Intelligent write back for customer relationship management

A novel approach to facilitating access to valuable actionable content from a multi-tenant database involves system generated ranking of connection content with associated data retrieval methods and systems, utilizing 'connector' scores to rank responsive content. The system 'learns' how to optimize retrieving and ranking high value actionable content with experience; and applies optimized scoring parameters to enhance future operations. The computer platform is greatly improved by delivering actionable content that is immediately translated into critical operations and tasks recommended by the system to support transactions for the User.

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New York, NY, United States of America

Paolo Cappellari