Csc Holdings, LLC

Pallavi Ghosh

John Markowski

Heitor Joseph Almeida

Disclosed herein are system, method, and computer program product embodiments for interrogating and remediating a device. For example, a method includes: transmitting instructions from a headend device to a plurality of remote devices, the instructions being for diagnosing a status of each of the plurality of devices; based on responses from the plurality of remote devices, identifying a set of remote devices from among the plurality of remote devices requiring remediation; categorizing each remote device of the set of remote devices into one of a plurality of categories based on a connectivity status between each remote device and the headend device; and assigning, for each of the plurality of categories, a respective number of connections for remediating the set of remote devices.

Interrogating and remediating one or more remote devices

Disclosed herein are system, method, and computer program product embodiments for collecting and analyzing data from customer premise equipment (CPEs) in a broadcasting network. An embodiment operates by a headend device establishing a first set of connections to a set of CPE devices, transmitting a set of CPE data collection instructions to each CPE device, and then terminating the first set of connections. Subsequently, the embodiment operates by the headend device establishing a second set of connections to the set of CPE devices and receiving, from a subset of the set of CPE devices, a set of CPE data packages generated based on set of CPE data collection instructions. The embodiment further operates by the headend device generating a CPE dataset based on the set of CPE data packages and determining a set of CPE diagnostic data for one or more CPE devices based on the CPE dataset.

Growing community of inventors

Massapequa, NY, United States of America

Pallavi Ghosh