Uipath Inc.

Palak Kadakia

Ankit Saraf

Liji J Kunnath

Mircea Grigore

Remus Rusanu

Justin Marks

Amol Awate

Prabhdeep Singh

Anastasia Paushkina

Wei Si

Sankara Narayanan K Venkataraman

Evan Cohen

Bridgette Graham

Systems and methods for executing a robotic process automation (RPA) workflow are provided. The RPA workflow is executed by a first robot. The execution of the RPA workflow is suspended by the first robot. A current context of the RPA workflow is serialized at a time of the suspension and the current context of the RPA workflow is stored. The execution of the RPA workflow is resumed by a second robot based on a triggering condition by retrieving the current context of the RPA workflow. The first robot and the second robot may be the same robot or different robots.

Long running workflows for robotic process automation

Human-in-the-loop robot training using artificial intelligence (AI) for robotic process automation (RPA) is disclosed. This may be accomplished by a listener robot watching interactions of a user or another robot with a computing system. Based on the interactions by the user or robot with the computing system, the robot may be improved and/or personalized for the user or a group of users.

Human-in-the-loop robot training for robotic process automation

A computing device including a memory and a processor is provided. The memory stores processor executable instructions for an entity engine. The processor is coupled to the memory. The processor executes the entity engine to cause the computing device to model entities, which hold or classify data. The processor executes the entity engine to cause the computing device to store in the memory a list identifying each of the entities and the entities themselves in correspondence with the list. The processor executes the entity engine to cause the computing device to provide, in response to a selection input from an external system, access to the entities based on the list. The access includes providing the list to the external system, receiving the selection input identifying a first entity of the entities, and exporting the first entity from the memory to the external system.

Entity engine of a computing platform

A system and method provide an integrated automation solution that links multiple systems and applications of a contact center operation and provides a unified support interface and unified knowledge base that delivers relevant data in real-time to assist contact center personnel during a customer interaction. Robotic Process Automation (RPA) is used for automating workflows and processes with robots (e.g., attended and/or unattended) that perform various tasks and activities for capturing information (data, documents, etc.) from multiple front-end and/or back-end systems and applications to provide the necessary data and information in real-time during a contact center session.

Unified support framework for a contact center

A system and method provide an automation solution for guiding a contact center agent during a communication session by providing contextual in-line assistance. Robotic process automation (RPA) is used for automating workflows and processes with robots that capture information from multiple applications of a contact center system and generate contextual guidance for the contact center agent via callout activities during the communication session.

System and method for providing contextual assistance for contact center applications

Application integration for robotic process automation (RPA) using a development application configured for development of RPA-enabled applications is disclosed. The development application in some embodiments may be used for application integration with attended robots that execute locally on the same computing system as an instance of the RPA-enabled application, unattended robots that execute on a remote computing system, or both, creating an RPA-enabled application. One or more user interface (UI) elements, variables, and/or events of an RPA-enabled application may be linked to one or more respective RPA processes, causing respective RPA robot(s) to carry out the associated functionality.

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Redmond, WA, United States of America

Palak Kadakia