Servicenow, Inc.

Padmaprabodh Ambale Srinivasamurthy

Sarup Paul

Kushal Kudavale

Maria Svoisky Goldberg

Jiten Goyal

Ganapathi Subramanian Balasubramanian

The present approach relates to receiving feedback corresponding to an article provided from a knowledge base. The knowledge base includes a plurality of articles, and the feedback includes one or more feedback inputs. The one or more feedback inputs may be processed with one or more respective task generation rules. A task is generated to address the feedback corresponding to the article if the one or more feedback inputs does not satisfy the one or more respective task generation rules. An action may be received in response to the generated task, and the knowledge base updated based at least in part on the received action.

System and method for task generation to address article feedback

The present approach relates to facilitating the diagnosis of one or more performance issues associated with running an application (and widgets in the application) on a client instance hosted by one or more data centers by allowing script comparison, configuration comparison, and so forth, all in one interface, without the need for a user to navigate between various windows and/or interfaces. In accordance with the present approach, one or more performance issues are determined based on a first set of data indicative of an initial version of the application and a second set of data indicative of a customized version of the application. After determining the one or more performance issues, a visualization of diagnosis data associated with one or more widgets may be generated in response to executing the customized application to categorize the one or more widgets based on a severity of the one or more performance issues.

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Hyderabad Telangana, India

Padmaprabodh Ambale Srinivasamurthy