International Business Machines Corporation

Nuance Communications, Inc.

At&t Intellectual Property I, L.p.

Osamuyimen Stewart

David M Lubensky

Ea-Ee Jan

Liwei Dai

Xiang Yang Li

Komminist S Weldemariam

Vaibhava Goel

Ruhi Sarikaya

Eric Mibuari

Joyram Chakraborty

Aisha Walcott-Bryant

Bhuvana Ramabhadran

David Nahamoo

Jiri Navratil

Ramesh Ambat Gopinath

Ellen Marie Eide

Xiang Li

Rèal Tremblay

Mattia Zeni

The disclosure provides methods and systems that automatically detect and cluster related articles in a publication for archival, search, and other purposes. Text and images are recognized and scored in order to cluster related content into coherent and searchable articles.

System and method for automatic detection and clustering of articles using multimedia information

The disclosure provides systems and methods for increasing the security of financial transaction devices and other places of value. Increased security is provided by analysis of a plurality of sensor and other inputs, and formulation of context-sensitive response plan involving the most probably effective response agents.

Context-aware deterrent and response system for financial transaction device security

A system and method is disclosed for converting smart cell phone applications to applications that operate on basic cell phones. The invention has a classifying process that classifies one or more functions of a cell phone application into those functions capable being performing by a basic cell phone and those functions, missing functions, that can not be performed by a basic cell phone. Substitute functions for the missing functions are developed. An emulator monitors the execution of the cell phone application and provides the substitute cell phone functions at points in the execution where a missing function is to be executed. Therefore, the smart phone application is converted into a basic phone application that can be executed by the basic cell phones with reduced functionality. The invention can run on a smart phone or a server. The invention can also be provided as a server based service for basic cell phone users.

Automatic system and method for conversion of smart phone applications to basic phone applications

Operation of an automated dialog system is described using a source language to conduct a real time human machine dialog process with a human user using a target language. A user query in the target language is received and automatically machine translated into the source language. An automated reply of the dialog process is then delivered to the user in the target language. If the dialog process reaches an initial assistance state, a first human agent using the source language is provided to interact in real time with the user in the target language by machine translation to continue the dialog process. Then if the dialog process reaches a further assistance state, a second human agent using the target language is provided to interact in real time with the user in the target language to continue the dialog process.

Machine translation (MT) based spoken dialog systems customer/machine dialog

Techniques are disclosed for recognizing user personality in accordance with a speech recognition system. For example, a technique for recognizing a personality trait associated with a user interacting with a speech recognition system includes the following steps/operations. One or more decoded spoken utterances of the user are obtained. The one or more decoded spoken utterances are generated by the speech recognition system. The one or more decoded spoken utterances are analyzed to determine one or more linguistic attributes (morphological and syntactic filters) that are associated with the one or more decoded spoken utterances. The personality trait associated with the user is then determined based on the analyzing step/operation.

Method and apparatus for recognizing and reacting to user personality in accordance with speech recognition system

The present invention addresses the deficiencies in the prior art by providing an improved dialog for disambiguating a user utterance containing more than one intent. The invention comprises methods, computer-readable media, and systems for engaging in a dialog. The method embodiment of the invention relates to a method of disambiguating a user utterance containing at least two user intents. The method comprises establishing a confidence threshold for spoken language understanding to encourage that multiple intents are returned, determining whether a received utterance comprises a first intent and a second intent and, if the received utterance contains the first intent and the second intent, disambiguating the first intent and the second intent by presenting a disambiguation sub-dialog wherein the user is offered a choice of which intent to process first, wherein the user is first presented with the intent of the first or second intents having the lowest confidence score.

System and method for disambiguating multiple intents in a natural language dialog system

A method (and system) of determining confusable list items and resolving this confusion in a spoken dialog system includes receiving user input, processing the user input and determining if a list of items needs to be played back to the user, retrieving the list to be played back to the user, identifying acoustic confusions between items on the list, changing the items on the list as necessary to remove the acoustic confusions, and playing unambiguous list items back to the user.

Method and system for prompt construction for selection from a list of acoustically confusable items in spoken dialog systems

A method of generating a statistical machine translation database through a game in which a monolingual structure is provided to a plurality of players. A first translation attempt is received from each of the plurality of players. The first translation attempt from each of the plurality of players is compared. Feedback is provided to each of the plurality of players and the attempts are received and compared to provide feedback to iteratively converge subsequent translations from each of the plurality of players into a final translated structure.

Game based method for translation data acquisition and evaluation

Systems and methods are provided to automatically determine culture-based behavioral tendencies and preferences of individuals in the context of customer service interactions. For example, systems and methods are provided to process natural language dialog input of an individual to detect linguistic features indicative of individualistic and collectivistic behavioral tendencies and predict whether such individual will be cooperative or uncooperative with automated customer service.

Systems and methods for automatically determining culture-based behavior in customer service interactions

A method of processing limited natural language data to automatically develop an optimal feature set, bypassing the standard Wizard of OZ (WOZ) approach. Natural language understanding models process existing data from other domains, such as the Internet, for domain-specific adaptation through the use of an optimal feature set. When the optimal feature set is passed on to any engine, the optimal feature set produces robust models that can be used for natural language call routing.

Systems and methods for building asset based natural language call routing application with limited resources

Techniques for recognizing a personality trait associated with a user. Input from the user is analyzed to determine a number of words, including a number of compound words. The personality trait associated with the user is determined based, at least in part, on the number of compound words exceeding a threshold.

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Piscataway, NJ, United States of America

Osamuyimen Stewart