Servicenow, Inc.

Oron Subayi

Amit Chandulal Dhuleshia

Chris Nguyen

Amit Arom-Zohar

Joshua Gerbasi

Gregory Grisco

Bradley David Owen

Hardik Modi

Haviv Rosh

Yuval Rimar

Stephen Scott Tucker

Vishal Rao

Evan Qu

Satya Kiran Noolu

Kishore Srinivasa Reddy

Systems and methods for mapping configuration items to business functions within a corporate infrastructure are disclosed. Discovery processes to automatically create and update service maps may introduce an artificial dependency between configuration items that is not necessary to the business function represented in the service map. These unnecessary dependencies may be considered 'noise' and unnecessarily complicate the service map. Using machine learning techniques and procedures to identify short lived connections embodiments in accordance with this disclosure, dependency connections that may be considered noise may be detected and flagged. Once detected, these connections may be automatically removed from the service map to improve its accuracy and usefulness. Additionally, a user interface is provided that explains the 'reason codes' for identification of noise connections. Reason codes allow a user to understand how the machine learning algorithm traversed a decision tree to identify a connection as noise.

Traffic based discovery noise reduction architecture

An example embodiment may involve providing for display a discovery schedule creation page for creating a discovery schedule. The embodiment may also involve, in response to receiving user input indicative of creation of a discovery schedule via the discovery schedule creation page, providing for display a discovery process page. Providing the discovery process page for display may involve, while the discovery process is being carried out according to the discovery schedule, dynamically updating the discovery process page to include total numbers of discovery results. The discovery process page may include selectable links for navigating to and displaying three pages: a discovered configuration items page, an error flow page, and a scheduling summary page.

Operation of device and application discovery for a managed network

A computing system may include one or more server devices within a computational instance that remotely manages computing devices of a managed network. The computing devices may include routers that are interconnected by subnets of the managed network, and the managed network may also include a proxy server device communicatively coupled to at least one of the subnets. The server devices may be configured to: (i) provide a proxy server configuration pane of a graphical user interface (GUI) that allows specification of the proxy server device; (ii) provide a router credentials configuration pane of the GUI that allows specification of router access credentials for the routers; (iii) provide a subnet discovery scheduling pane of the GUI that allows specification of a subnet schedule for carrying out discovery of the subnets; and (iv) cause the proxy server device to perform discovery of the subnets according to the subnet schedule.

Graphical user interfaces for device discovery and scheduling thereof

Growing community of inventors

Rishon Lezion, Israel

Oron Subayi