Nice Ltd

Nice Systems Ltd.

Oren Yaakov Lewkowicz

Moshe Wasserblat

Amnon Buzaglo

Avraham Lousky

Ronit Ephrat

Stas Margolis

Hadas Liberman Ben-Ami

Jade Tarni Kahn

Beeri Mart

Omer Gazit

Oren Weiss

Lior Hadaya

Zohar Tsfoni

Sherrie Shammass

Adee Lavi

Liron Aichel

Tamar Sharir Beiser

Oded Kalchiem

Moshe Max Samet

Ishay Levi

A computer-implemented method for enrolling in a database voice prints generated from audio streams may include receiving an audio stream of a communication session and creating a preliminary association between the audio stream and an identity of a customer that has engaged in the communication session based on identification information. The method may further include determining a confidence level of the preliminary association based on authentication information related to the customer and if the confidence level is higher than a threshold, sending a request to compare the audio stream to a database of voice prints of known fraudsters. If the audio stream does not match any known fraudsters, sending a request to generate from the audio stream a current voice print associated with the customer and enrolling the voice print in a customer voice print database.

System and method for voice print generation

An interactive voice response (IVR) system comprises a memory storing recorded segments of speech by individuals, and a processor configured to enroll individuals. The enrollment process may comprise retrieving one or more of said recorded segments of speech by an individual from said memory and using the retrieved segments to create a voice print for the individual. The suitability of the voice print for authenticating the individual in an IVR system is then tested. This may be done using segments of speech of a predetermined maximum duration such as three seconds or some other amount commensurate with the typical duration of a voice response in an IVR system. An individual may be enrolled as suitable for IVR authentication if the voice print passed the suitability test. Individuals may be authenticated using a voice print only if the voice print has passed the suitability test.

Authentication of users of self service channels

A method and apparatus for speech analysis, comprising detecting an at least one temporal characteristic of an at least one speech of an at least one speaker, and deducing an at least one quantitative score from the at least one temporal characteristic, where the at least one quantitative score indicates an at least one extent of an at least one behavioral aspect of the at least one speaker.

Method and apparatus for temporal speech scoring

Embodiments of the invention are directed to a system and method for routing interactions. A method may include receiving a message related to the interaction. Text included in the message may be analyzed. A destination may be selected for the message based on analysis of the text. The message may be routed to the selected destination.

Method and system for routing text based interactions

Growing community of inventors

Shoham, Israel

Oren Yaakov Lewkowicz