Nice Systems Ltd.

Intel Corporation

Other

Nice Ltd

Oren Pereg

Moshe Wasserblat

Yuval Lubowich

Tzach Ashkenazi

Ezra Daya

Michel Assayag

Jonathan Mamou

Ronen Laperdon

Tomer Rider

Shahar Taite

Ilan Freedman

Dan Eylon

Barak Eilam

Ilan Kor

Shai Shermister

Eytan Bar

Moshe Waserblat

Oren Shamir

Gili Aharoni

Gudmundur Kristjansson

Yair Dolev

Talia Falik

Cromwell Fraser

Lior Arussy

Bastiaan Schönhage

Yifat Meidav

Yaron Morgenstern

Alexander Sivak

Yaniv Zigel

Omri Mendels

Ronen Aharon Soffer

Oded Vainas

Moshe Avlagon

Ze'ev Rivlin

Dimitri Volsky

Zvika Moretzky

Eyal Hurvitz

Merav Ben-Asher

Vasudev Lal

Dori Shapira

Tzachi Ashkenazi

Oz Fox-Kahana

Ohad Pollak

Daniël Te Winkel

Steve Logalbo

Bram Nachtegaal

Gadi Singer

Arden Ma

Jeroen Vink

Ana Paula Quirino Simoes

Daniel Korat

Phillip Howard

Erik Norden

Nagib Hakim

Ido David David

Vladislav Feigin

Methods and apparatus for a knowledge-based deep learning refactoring model with tightly integrated functional nonparametric memory are disclosed. An example non-transitory computer readable medium comprises instructions that, when executed, cause a machine to at least estimate a first information extraction cost corresponding to retrieval of information from a local knowledge base, estimate a second information extraction cost corresponding retrieval of information from a remote knowledge base, select an information source based on the first and second estimated information extraction costs, query the selected information source, in response to determining that the selected information source was an external information source, store the queried information in the local knowledge base, organize the stored information in the local knowledge base, and return the queried information.

Methods and apparatus for a knowledge-based deep learning refactoring model with tightly integrated functional nonparametric memory

Technologies for detecting an end of a sentence in automatic speech recognition are disclosed. An automatic speech recognition device may acquire speech data, and identify phonemes and words of the speech data. The automatic speech recognition device may perform a syntactic parse based on the recognized words, and determine an end of a sentence based on the syntactic parse. For example, if the syntactic parse indicates that a certain set of consecutive recognized words form a syntactically complete and correct sentence, the automatic speech recognition device may determine that there is an end of a sentence at the end of that set of words.

Technologies for end-of-sentence detection using syntactic coherence

Methods, apparatus, and system to parse an unstructured, natural language input of a user, infer a semantic meaning of an intent of the user, and determine a present or future user state, including a location and a time, in which the intent can be fulfilled.

Natural language intent and location determination method and apparatus

A system and method for syntactic re-ranking of possible transcriptions generated by automatic speech recognition are disclosed. A computer system accesses acoustic data for a recorded spoken language and generates a plurality of potential transcriptions for the acoustic data. The computer system scores the plurality of potential transcriptions to create an initial likelihood score for the plurality of potential transcriptions. For a particular potential transcription in the plurality of transcriptions, the computer system generates a syntactical likelihood score. The computer system creates an adjusted score for the particular potential transcription by combining the initial likelihood score and the syntactic likelihood score for the particular potential transcription.

Syntactic re-ranking of potential transcriptions during automatic speech recognition

Generally, this disclosure provides systems, devices, methods and computer readable media for adaptation of language models and semantic tracking to improve automatic speech recognition (ASR). A system for recognizing phrases of speech from a conversation may include an ASR circuit configured to transcribe a user's speech to a first estimated text sequence, based on a generalized language model. The system may also include a language model matching circuit configured to analyze the first estimated text sequence to determine a context and to select a personalized language model (PLM), from a plurality of PLMs, based on that context. The ASR circuit may further be configured to re-transcribe the speech based on the selected PLM to generate a lattice of paths of estimated text sequences, wherein each of the paths of estimated text sequences comprise one or more words and an acoustic score associated with each of the words.

Dynamic adaptation of language models and semantic tracking for automatic speech recognition

A system and method for real-time processing a signal of a voice interaction. In an embodiment, a digital representation of a portion of an interaction may be analyzed in real-time and a segment may be selected. The segment may be associated with a source based on a model of the source. The model may updated based on the segment. The updated model is used to associate subsequent segments with the source. Other embodiments are described and claimed.

System and method for real-time speaker segmentation of audio interactions

Various systems and methods for providing a repositionable video display on a mobile device, to emulate the effect of user-controlled binoculars, are described herein. In one example, one or more high resolution video sources (such as UltraHD video cameras) obtain video that is wirelessly broadcasted to mobile devices. The mobile device processes the broadcast based on the approximate location of the spectator's mobile device, relative to a scene within the field of view of the mobile device. The location of the mobile device may be derived from a combination of network monitoring, camera inputs, object recognition, and the like. Accordingly, the spectator can obtain a virtual magnification of a scene from an external video source displayed on the spectator's mobile device.

Interactive binocular video display

The subject matter discloses a method for trade interaction chain reconstruction comprising: identifying a swap deal, the swap deal includes two or more of the received interactions and involves two or more participants; selecting a first interaction of the received interactions, said first interaction involves at least two participants of the two or more participants, said first interaction is stored on a computerized device; obtaining a first plurality of interactions of the received interactions that involve the at least two participants of the two or more participants; determining a first plurality of relevance scores between the first plurality of interactions and the first interaction; and associating interactions of the first plurality of interactions to be relevant to the swap deal according to the determined first plurality of relevance scores.

Method and apparatus for trade interaction chain reconstruction

The subject matter discloses a method two phase phonetic indexing and search comprising: receiving a digital representation of an audio signal; producing a phonetic index of the audio signal; producing phonetic N-gram sequence from the phonetic index by segmenting the phonetic index into a plurality of phonetic N-grams; and producing an inverted index of the plurality of phonetic N-grams.

Method and apparatus for enhanced phonetic indexing and search

The subject matter discloses a computerized method for real time emotion detection in audio interactions comprising: receiving at a computer server a portion of an audio interaction between a customer and an organization representative, the portion of the audio interaction comprises a speech signal; extracting feature vectors from the speech signal; obtaining a statistical model; producing adapted statistical data by adapting the statistical model according to the speech signal using the feature vectors extracted from the speech signal; obtaining an emotion classification model; and producing an emotion score based on the adapted statistical data and the emotion classification model, said emotion score represents the probability that the speaker that produced the speech signal is in an emotional state.

Method and apparatus for real time emotion detection in audio interactions

A method and system for indicating in real time that an interaction is associated with a problem or issue, comprising: receiving a segment of an interaction in which a representative of the organization participates; extracting a feature from the segment; extracting a global feature associated with the interaction; aggregating the feature and the global feature; and classifying the segment or the interaction in association with the problem or issue by applying a model to the feature and the global feature. The method and system may also use features extracted from earlier segments within the interaction. The method and system can also evaluate the model based on features extracted from training interactions and manual tagging assigned to the interactions or segments thereof.

Methods and apparatus for real-time interaction analysis in call centers

A system and method for adapting a language model to a specific environment by receiving interactions captured the specific environment, generating a collection of documents from documents retrieved from external resources, detecting in the collection of documents terms related to the environment that are not included in an initial language model and adapting the initial language model to include the terms detected.

Method and system for automatic domain adaptation in speech recognition applications

A computerized method for sales optimization including receiving at a computer server a digital representation of a portion of an interaction between a customer and an organization representative, the portion of an interaction comprises a speech signal of the customer and a speech signal of the organization representative; analyzing the speech signal of the organization representative; analyzing the speech signal of the customer; determining a distance vector between the speech signal of the organization representative and the speech signal of the customer; and predicting a sale success probability score for the captured speech signal portion.

Predicting a sales success probability score from a distance vector between speech of a customer and speech of an organization representative

A method and apparatus for automatically sectioning an interaction into sections, in order to get more insight into interactions. The method and apparatus include training, in which a model is generated upon training interactions and available tagging information, and run-time in which the model is used towards sectioning further interactions. The method and apparatus operate on context units within the interaction, wherein each context unit is characterized by a feature vector relate to textual, acoustic or other characteristics of the context unit.

Methods and apparatus for deep interaction analysis

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Amikam, Israel

Oren Pereg