Intuit, Inc.

Oren Dar

Adi Shalev

Rami Cohen

Noa Haas

Talia Tron

Nitzan Gado

A method classifies feedback from transcripts. The method includes receiving an utterance from a transcript from a communication session and processing the utterance with a classifier model to identify a topic label for the utterance. The classifier model is trained to identify topic labels for training utterances. The topic labels correspond to topics of clusters of the training utterances. The training utterances are selected using attention values for the training utterances and clustered using encoder values for the utterances. The method further includes routing the communication session using the topic label for the utterance.

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Petah Tikva, Israel

Oren Dar