Calmwave, Inc.

Pagerduty, Inc.

Internap Network Services Corporation

Ophir Ronen

Christian Bauer

Michael Gruzynski

Justin Kearns

Keith Boudreau

Justin David Kearns

Margaret Pilon

Laura Ann Zuchlewski

Christopher D Wheeler

John Thomas Carlson

Benjamin Black

Paul J Schachter

Oscar Stiffelman

Matt Ayers

Chris Brown

Stephen Ramsey

David Garner

Thomas Dziedzic

David Allen Lax Shackelford

George William Kucera

David Aaron Cooper

Morgan Jacob Dornbush

Dan Cohn

Scott Laird

Shawn Christopher Motley

Jonathan Miller

Abha Ahuja

Ben Black

Owen Howard Wilson

Daniel T Cohn

Don Jeffrey Lopes

Michael McMillin

David Robert Cliffe

Display screen or portion thereof with a graphical user interface

Display screen or portion thereof with a transitional graphical user interface

Embodiments are directed to managing operations. If Operations events are provided, event clusters may be associated with one or more Operations events, such that the Operations events may be associated with the event clusters based on characteristics of the Operations events. Metrics including resolution metrics, root cause analysis, notes, and other remediation information may be associated with the event clusters. Then a modeling engine may be employed to train models based on the Operations events, the event clusters, and the resolution metrics, such that the trained model may be trained to correlate and predict the resolution metrics from real-time Operations events. If real-time Operations events may be provided, the trained models may be employed to predict the resolution metrics that are associated with the real-time Operations events. If model performance degrades beyond accuracy requirements, new observations may be added to the training set and the model re-trained.

Real-time adaptive operations performance management system

A computer-implemented method, computer program product and computing system for: monitoring a bedside monitoring device to detect the occurrence of alarms, thus defining detected alarms; processing the detected alarms to determine their authenticity; and if a detected alarm is determined to be non-authentic, adjusting one or more monitoring criteria that was instrumental in producing the non-authentic detected alarm.

Information management system and method

A computer-implemented method, computer program product and computing system for: defining an incident as the occurrence of a plurality of required alarms; defining an event as the occurrence of a plurality of required incidents; monitoring a plurality of devices to detect the occurrence of alarms, thus defining a plurality of detected alarms; and defining the event as having occurred if the plurality of detected alarms includes the plurality of required alarms for each of the plurality of required incidents.

Embodiments are directed towards to managing operations for an organization. An operation engine may be employed to provide operations metrics based on events and resolution actions associated with an incident. Update information may be provided to console modules included in operations command consoles (OCCs) each console module may include module views. The console modules may be employed to provide data objects to the module views. The module views may be employed to provide different visualizations of the incident based on a role that may be associated with the console modules. An OCC may be employed to provide other resolution actions to the operations engine and then that operations engine may provide additional update information to the console modules based on the other resolution actions.

Operations command console

Embodiments are directed towards embodiments for monitoring or predicting user health with respect their use of connected computers, such as, mobile phones, tablets, or the like. Activities associated with a user and a computing device may be monitored to determine activity events. One or more sub-scores may be provided in real time based on metrics provided as input to sub-score models such that the metrics are associated with the activity events. A health score associated with a probability of an occurrence of adverse user outcomes may be provided based on a health model that uses the sub-scores. An analysis engine may compare the health score to other health scores to predict in real time the adverse outcomes. The analysis engine may recommend one or more actions to decrease the probability of the occurrence of the adverse outcomes based on the result.

User health management for mobile devices

Real-time adaptive operations performance management system using event clusters and trained models

A method and system for pointing a Internet user requesting access to content on a particular web site to one of a plurality of content servers associated with that web site based on one or more cost measurements associated with serving said content. The identification of the web site is mapped to the content servers associated with that web site. The user's IP address is then mapped to a particular content server based on a cost function and the IP address of the selected content server is provided to the user.

Method and system for directing requests for content to a content server based on network performance

A method and system for optimizing routing traffic to a destination when multiple routes are available. A performance monitoring and inference component measures the performance of the available paths to a large set of subnetworks, and uses those measurements to infer the performance of all available paths to an even larger set of subnetworks. A routing optimization component uses a cost function that assigns a cost to a routing table based on information from the performance monitoring and inference component, as well as other path characteristics, and further uses a minimization methodology to find a routing table with a very low cost, as defined by the cost function. A BGP bridge takes the routing table generated by the routing optimization component and communicates that information to the routers using BGP, thereby ensuring that the routers will route traffic in accordance with the routing table.

Method and system for optimizing routing through multiple available internet route providers

Growing community of inventors

Seattle, WA, United States of America

Ophir Ronen