Servicenow, Inc.

Ong-Aat Rutten

Nabil Abu Asbi

Erik Hoffman

Elliot Monifi

An embodiment may involve receiving a request to install or upgrade a performance analytics dashboard of a graphical user interface displayed on a client device. The performance analytics dashboard may define a data visualization related to a particular key performance indicator. A data model may represent configuration and operational characteristics of computing devices disposed within a managed network. The configuration and operational characteristics may include key performance indicators. The embodiment may also involve determining that installing or upgrading the performance analytics dashboard requires updating data within the data model. The embodiment may also involve receiving, by way of the graphical user interface, permission to update the data within the data model. The embodiment may also involve updating the data within the data model then installing or upgrading the performance analytics dashboard.

Installation and upgrade of visualizations for managed networks

A system and method for configuring a performance analytics (PA) software application is disclosed. The system may be disposed within a computational instance of a remote network management platform that remotely manages a managed network. The system may include a database of content plugins for configuring respective key performance indicator (KPI) modules, each implementing PA applied to an associated KPI of the managed network. Configuring the KPI modules may specify respective graphical configurations of a dashboard for displaying graphical representations of the associated KPI in a graphical user interface (GUI) within the managed network. A gallery of icons each identifying a plugin may be displayed in, and selected from, the GUI. A selected plugin may then be installed via a common plugin interface, whereby an associated KPI module becomes configured and ready for execution.

Performance analytics content gallery

A system may include a performance analytics database defining key performance indicators (KPIs) associated with the managed network and defining dashboards that are configured to specify, on a performance analytics graphical user interface (GUI) within a managed network, graphical representations of the KPIs. The system may also include a diagnostic database containing representations of a plurality of tests configured to determine whether the KPIs and the dashboards comply with pre-defined rules. The system may also include a computing device operational to execute a diagnostic software program configured to: obtain a representation of a particular test that includes a plurality of rules; apply each of the rules to the KPIs and the dashboards stored in the performance analytics database; and write, when applying at least one of the rules indicates a problem, an associated severity, problem description, and solution description to the diagnostic database as output of the particular test.

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Amsterdam, Netherlands

Ong-Aat Rutten