Verint Systems, Inc.

Cognyte Technologies Israel Ltd.

Verint Americas Inc.

Omer Ziv

Ido Shapira

Ran Achituv

Jeremie Dreyfuss

Ron Wein

Roni Romano

Daniel Mark Baum

Jeffrey Michael Iannone

Offri Gil

Yitshak Yishay

Joseph Watson

Yuval Altman

Galia Zacay

Christopher J Jeffs

Rahm Fehr

Oren Stern

Hodaya Shabtay

Omri David

Jeffery Michael Iannone

Yair Horesh

Uri Segal

Yaron Gvili

Gal Fridman

Yaron Gvilli

Systems and method of diarization of audio files use an acoustic voiceprint model. A plurality of audio files are analyzed to arrive at an acoustic voiceprint model associated to an identified speaker. Metadata associate with an audio file is used to select an acoustic voiceprint model. The selected acoustic voiceprint model is applied in a diarization to identify audio data of the identified speaker.

System and method of video capture and search optimization for creating an acoustic voiceprint

Systems and methods of script identification in audio data obtained from audio data. The audio data is segmented into a plurality of utterances. A script model representative of a script text is obtained. The plurality of utterances are decoded with the script model. A determination is made if the script text occurred in the audio data.

System and method for determining the compliance of agent scripts

Methods, systems, and computer readable media for automated transcription model adaptation includes obtaining audio data from a plurality of audio files. The audio data is transcribed to produce at least one audio file transcription which represents a plurality of transcription alternatives for each audio file. Speech analytics are applied to each audio file transcription. A best transcription is selected from the plurality of transcription alternatives for each audio file. Statistics from the selected best transcription are calculated. An adapted model is created from the calculated statistics.

System and method of automated model adaptation

A traffic-monitoring system that monitors encrypted traffic exchanged between IP addresses used by devices and a network, and further receives the user-action details that are passed over the network. By correlating between the times at which the encrypted traffic is exchanged and the times at which the user-action details are received, the system associates the user-action details with the IP addresses. In particular, for each action specified in the user-action details, the system identifies one or more IP addresses that may be the source of the action. Based on the IP addresses, the system may identify one or more users who may have performed the action. The system may correlate between the respective action-times of the encrypted actions and the respective approximate action-times of the indicated actions. The system may hypothesize that the indicated action may correspond to one of the encrypted actions having these action-times.

System and method for de-anonymizing actions and messages on networks

Machine learning techniques for classifying encrypted traffic with a high degree of accuracy. The techniques do not require decrypting any traffic and may not require any manually-labeled traffic samples. An automated system uses an application of interest to perform a large number of user actions of various types. The system further records, in a log, the respective times at which the actions were performed. The system further receives the encrypted traffic exchanged between the system and the application server, and records properties of this traffic in a time series. Subsequently, by correlating between the times in the log and the times at which the traffic was received, the system matches each of the user actions with a corresponding portion of the traffic, which is assumed to have been generated by the user action. The system thus automatically builds a labeled training set, which may be used to train a network-traffic classifier.

System and method for using a user-action log to learn to classify encrypted traffic

Systems and methods of diarization using linguistic labeling include receiving a set of diarized textual transcripts. A least one heuristic is automatedly applied to the diarized textual transcripts to select transcripts likely to be associated with an identified group of speakers. The selected transcripts are analyzed to create at least one linguistic model. The linguistic model is applied to transcripted audio data to label a portion of the transcripted audio data as having been spoken by the identified group of speakers. Still further embodiments of diarization using linguistic labeling may serve to label agent speech and customer speech in a recorded and transcripted customer service interaction.

System and method of diarization and labeling of audio data

Systems and methods of diarization using linguistic labeling include receiving a set of diarized textual transcripts. At least one heuristic is automatedly applied to the diarized textual transcripts to select transcripts likely to be associated with an identified group of speakers. The selected transcripts are analyzed to create at least one linguistic model. The linguistic model is applied to transcripted audio data to label a portion of the transcripted audio data as having been spoken by the identified group of speakers. Still further embodiments of diarization using linguistic labeling may serve to label agent speech and customer speech in a recorded and transcribed customer service interaction.

Diarization using linguistic labeling

Diarization using linguistic labeling with segmented and clustered diarized textual transcripts

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Ramat Gan, Israel

Omer Ziv