Nice Systems Ltd.

Omer Gazit

Moshe Wasserblat

Hadas Liberman Ben-Ami

Stas Margolis

Oren Yaakov Lewkowicz

Ronit Ephrat

Beeri Mart

Zohar Tsfoni

A method and apparatus for multi-channel categorization, comprising capturing a vocal interaction and a non-vocal interaction, using logging or capturing devices; retrieving a first word from the vocal interaction and a second word from the non-vocal interaction; assigning the vocal interaction into a first category using the first word; assigning the non-vocal interaction into a second category using the second word; and associating the first category and the second category into a multi-channel category, thus aggregating the vocal interaction and the non-vocal interaction.

Method and apparatus for automatic correlation of multi-channel interactions

Embodiments of the invention are directed to a system and method for routing interactions. A method may include receiving a message related to the interaction. Text included in the message may be analyzed. A destination may be selected for the message based on analysis of the text. The message may be routed to the selected destination.

Method and system for routing text based interactions

Growing community of inventors

Ramat Hasharon, Israel

Omer Gazit