United Services Automobile Association (Usaa)

Olvin Brett Lewis

Patrick Brian Kelly

Guy R Langley

Andrew P Jamison

Justin Leggett

Cleburne Robinson Burgess

Michael Patrick Burns

Leena Maria Klint-Looney

Janine Marie Modgling

Nadine Khaled Tabet

Disclosed herein are embodiments of systems, methods, and products comprises a server, which receive a request from a user's electronic client device. The server understands the intention of the user by determining an attribute associated with the request. The server further determines a sentiment value and routes the request to a call center computing system if the sentiment value satisfies a threshold; otherwise, the server determines to route the request to one of virtual assistant servers. The server selects a virtual assistant server whose subject matter best matches the attribute of the request. The server may also select a virtual assistant server based on other information, such as user's previous selection of virtual assistant servers, a time value, or a confidence value. The selected virtual assistant provides a response corresponding to the request.

Methods and systems for virtual assistant routing

The present invention provides a system, method, and software for operating a taxi and delivery service using a fleet of autonomously driven vehicles amassed from a plurality of unassociated individuals and providing a graphical user interface for interested parties to register their vehicles for use and for customers to schedule services.

Autonomous vehicle taxi/delivery service

An audio recording is created and is automatically associated with metadata related to a component of an event. A hierarchical data structure comprising structural elements associated with components of the event is accessed via a user interface of an electronic file management system. The user interface facilitates the initiation of an audio recording and the selection of metadata associated with a selected element of the hierarchy for automatic association with an audio recording. Access to the audio recording file may be limited to processes that will not modify the original audio file. User interfaces facilitate playing, emailing, copying, and requesting a transcript of the audio file.

Electronic recording statement management

Growing community of inventors

New Braunfels, TX, United States of America

Olvin Brett Lewis