Microsoft Technology Licensing, LLC

Olga Ryabchenkova

Ricardo Soares Stern

Angel Monterrubio

Marius Cristian Constantin

A server implementing a service receives a request from a client computing system and stores the request in a cache, along with a correlation identifier. The server returns a response to the request, along with a correlation identifier (ID). When a trigger input is received, indicating that a problem has been encountered at the client computing system, a diagnostic data generation system on the service accesses the cache and generates diagnostic data for the request corresponding to the correlation ID. The diagnostic data corresponding the correlation ID is then provided to a support data storage system where it can be combined with diagnostic data from the client computing system, to be accessed by a support computing system. This reduces consumption of computing resources, such as processing time, memory initialization and/or network bandwidth.

Triggering diagnostic data generation and aggregation across multiple systems to reduce computing resources

A server implementing a service receives a request from a client computing system and stores the request in a cache, along with a correlation identifier. The server returns a response to the request, along with a correlation identifier (ID). When a trigger input is received, indicating that a problem has been encountered at the client computing system, a diagnostic data generation system on the service accesses the cache and generates diagnostic data for the request corresponding to the correlation ID. The diagnostic data corresponding the correlation ID is then provided to a support data storage system where it can be combined with diagnostic data from the client computing system, to be accessed by a support computing system. This reduces consumption of computing resources, such as processing time, memory utilization and/or network bandwidth.

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Bellevue, WA, United States of America

Olga Ryabchenkova