Servicenow, Inc.

Olga Redkina

Aida Rikovic Tabak

Vishal Narkhede

Marta Penzo

Silvia Mihit

Anita Lugomer

Mihai Pricope

Size Ma

Dushyant Sabharwal

Dimosthenis Mouzouris

Stefaan Vandenbussche

An analytics server is disclosed that enables natural language queries (NLQs) to be used to access key performance indicator (KPI) data. The analytics server includes a graphical user interface (GUI) that presents a set of KPIs associated with a user. The GUI includes suitable user interface elements to enable the user to provide natural language queries regarding these KPIs. The user interface elements provide the user with suggested NLQs based on, for example, KPIs to which the user has access and/or previous NLQs of the user. In response to the analytics server receiving a suitable NLQ from the user, the analytics server generates an appropriate database query to retrieve the KPI data requested by the NLQ. The GUI is then updated to present a visual representation (e.g., a bar graph, a pie chart, a trend line, a single value) of the retrieved KPI data.

Analytics center having a natural language query (NLQ) interface

Systems and methods for a dashboard overview showing dashboards available for a user, a visual key of available dashboards and simplified access to most recently used dashboards are disclosed. A dashboard represents a user-defined display of key performance indicators (KPIs) in a manner perceived convenient by the user creating the dashboard. As dashboards have evolved a sharing aspect of dashboards has been determined to be a mechanism to promote reuse of dashboards. Including a visual clue on a dashboard selection page as to the underlying display presentation method has been determined to be an important aid in allowing for navigation amongst a plurality of dashboards available in an enterprise system. Sharing and retrieval techniques for dashboards are disclosed.

Dashboard overview navigation and search system

One or more client instances hosted by a platform may support access to a cloud-based application to select a dashboard, such as via a client device. Each dashboard includes one or more visualizations of analytic or summary information. When a user of the client device accesses the cloud-based application, a subset of dashboards are initially provided based on recent usage history of dashboards. Specifically, the cloud-based application determines if the user has access to each dashboard of the subset of dashboards and, in response to determining the user does have access to a dashboard, displays the dashboard within the subset of dashboards. The user may select a dashboard from the subset of dashboards, where the selected dashboard is displayed on the client device.

System and method for dashboard selection

Growing community of inventors

Amsterdam, Netherlands

Olga Redkina