Servicenow, Inc.

Ofer Gati

Bnayahu Makovsky

Netta Hasdai

Dov Miron

Haviv Rosh

Yuval Rimar

Noam Biran

Tal Kapon

Vadim Shif

Vadim Dukhovny

Olga Shaked

Mohammad Iktelat

Neta Hasdai-Rippa

A method of managing alerts in a client instance associated with a configuration management database (CMDB) platform is disclosed. The method includes: receiving a request identifying a particular CI and a particular alert; identifying related CIs from a plurality of CIs associated with the client instance based on the particular CI and the particular alert; identifying alerts, incidents (INTs), changes (CHGs), and problems (PRBs) of the client instance that are associated with either the particular CI or the related CIs; determining frequency data for the alerts, INTs, CHGs, and PRBs associated with the particular CIs and frequency data for the alerts, INTs, CHGs, and PRBs associated with the related CIs; and sending a response that includes the frequency data for the alerts, INTs, CHGs, and PRBs associated with the particular CIs to be presented alongside the frequency data for the alerts, INTs, CHGs, PRBs associated with the related CIs.

System and method for alert insight in configuration management databases (CMDBs)

Systems and methods may include a managerial server, such as an intermediary measurement, instrumentation, and discovery (MID) server, communicatively coupled to an instance hosted by a cloud service platform. The managerial server is also coupled to an agent. The managerial server is configured to receive a first result from a first check executed by the agent having a first check type and to transmit the first result to the instance using a connection type generic to multiple check types including the first check type. The managerial server is also configured to receive a second result from a second check executed by the agent having a second check type and to transmit the second result using a dedicated pipeline for the second check type.

Systems and methods for an enhanced framework for a distributed computing system

A new alert associated with a computer information technology issue to be remediated is received. Matching previous alerts similar to the new alert are determined. One or more successful remediation actions of the matching previous alerts are identified. The one or more successful remediation actions are evaluated. A performance of a selected one of the one or more successful remediation actions is initiated.

Computer information technology alert remediation selection based on alert similarity

A system includes a non-transitory memory and one or more hardware processors. The one or more hardware processors are configured to read instructions from the non-transitory memory to perform operations including generating a service mapping illustrating a plurality of tiles, wherein each of the plurality of tiles corresponds to one or more services in an enterprise network and one or more lines extending between the plurality of tiles, wherein the one or more lines correspond to connections between the plurality of services, wherein a first tile of the plurality of tiles corresponds to a first service comprising a plurality of sub-services not depicted in the service mapping, and displaying an alert on the first tile corresponding to the first service when one or more of the plurality of sub-services encounters an error.

Systems and method for service mapping

The present approach relates to the use of a unique key for event messages related to the same event and by employing a publication/subscription framework so that like-keyed event messages are only processed by a subscribing server. The message key may be a numeric value (e.g., from 0-99) calculated or generated based on designated event fields so that similar message keys will have the same message key number. The message key may be used to populate an event bucket field and may also be used as the topic of an event message, allowing a subscribing server to subscribe to this message key and receive and process the related event messages in order of arrival. In this manner, there is no distribution of the event messages having the same message key between parallel processing servers.

System and method for event processing order guarantee

Breaches of service level agreements (SLAs) of a computer network can be identified based on changes to statuses of components of the computer network. A status of a component of the computer network can be determined to have changed responsive to an event affecting the computer network. The component can be determined to be included in a list of components used to meet conditions of the SLAs. A record of a task table can be updated according to the changed status of the component responsive to determining that the component is included in the list of components. Records of the task table are associated with ones of the SLAs. It can then be determined that the changed status of the component prevents a condition of an SLA associated with the updated record from being met. The SLA can be identified as breached responsive to that determination.

Growing community of inventors

Netanya, Israel

Ofer Gati