Conduent Business Services, LLC

Nupur Labh

Snigdha Petluru

Arun Rajkumar

Archana Ramakrishnan

Simarjot Kaur

Saurabh Srivastava

Jayati Bandyopadhyay

Suchismita Naik

Matthew Darst

Satish Prasad Rath

Narayanan Unny

Neeraj Gudipati

Sourav Bhattacharya

Tuhin Bhattacharya

Anuj Mahajan

Saurav Bhattacharya

Neha Singh

Harshit Agrawal

Eduardo Cardenas

Prateek Srivastava

James Macurak

A method and system for dynamically visualizing a user experience, can involve tracking data indicative of an interaction and a journey taken by a customer and an agent, and selectively rendering a visualization of the interaction and the journey taken by the customer and the agent to aid in a faster resolution of an issue experienced by the customer. In addition, deviant states and routes can be identified within the data indicative of interactions and journeys taken by the customer and the agent.

Method and system for dynamic visualization of a user journey for customer support

A method and system for parking enforcement, can include graphically displaying in a graphical user interface, a mixed reality display of data including some augmented reality data including parking enforcement information and real-time navigational cues for a navigation that account for a current location of a parking enforcement officer and one or more zones allocated to the parking enforcement officer, capturing license plate information to determine compliance with curbside regulations, and integrating a payment data source and a citation issuance application to issue a citation based on the license plate information.

System and interaction method to enable immersive navigation for enforcement routing

An automated training method enhances conversational effectiveness of a system participant interacting with a virtual client. The method operates on received speech input to produce text. A speech effectiveness analysis processor receives both the speech and text and produces quantified metrics measuring speech effectiveness based on the input parameters. Personalized feedback is generated based on the quantified metrics and is transmitted to the system participant. A virtual client dialog is generated using a dynamic simulation processor. The virtual client dialog is based on the quantified metrics, such that the virtual client responds to the speech input using the generated dialog.

Method and system for speech effectiveness evaluation and enhancement

System and methods for personalizing an application include an application server for hosting an application that is executed on a wireless device, the server being configured to monitor usage of a user interface including an interaction between a user of the application and one or more user interface elements and present an updated user interface comprising one or more additional user-interface elements based on the usage.

Personalizing application interfaces based on usage

Methods and systems for personalized trust recommendation based on a dynamic trust model. In an example embodiment, a trust framework can be derived from a set of use-case specific factors. Invasive data and non-invasive data can be collected from a user (or a group of users) based on activity data and profile data associated with the user. A dynamic trust profile can be created (or learned) based on the invasive data and the non-invasive data collected from the user. A recommended level of trustworthiness can be then provided to the user respect to a particular situation and/or entity (e.g. other users) within the trust framework based on the dynamic trust profile of the user and which is personalized for the user.

Method and system for dynamic trust model for personalized recommendation system in shared and non-shared economy

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Bengaluru, India

Nupur Labh