Callfire, Inc.

Intuit, Inc.

Norman William Happ

Vijesh Rajnikant Mehta

Aaron Horvath

Shannon Elizabeth Donohue

Nilendu Misra

Sanjay Channarayapatna Ramakrishna

A text communication management system is provided that receives, analyzes, and enforces recipient actions regarding phone-based text communications. The text communication management system can obtain recipient action data regarding a recipient's action with respect to a particular text communication, and enforce the recipient action with respect to future text communications. The management system can also or alternatively analyze the recipient action data in connection with recipient action data from multiple other recipients to generate a model for use in determining whether future phone-based text communications should be permitted, determining the likelihood that such communications will cause recipients to opt-out, and the like. Third parties, such as phone service carriers and text communication originating entities, may access the management system via an application programming interface ('API') to submit data regarding recipient actions, initiate analysis of a potential text communication using the model, and the like.

Cross-network text communication management system

A method to process cancellation requests. The method includes receiving, by a computer processor and from a first user, a first request to cancel a first subscription to an online service, calculating, by the computer processor in response to the first request: a first retention value score of the first user based on a first usage profile of the first user interacting with the online service, and a first retention value threshold based on a first availability measure of support agents for the online service, and sending, by the computer processor and in response to the first retention value score exceeding the first retention value threshold, a message to the first user to contact at least one of the support agents to discuss cancelling the first subscription.

Adaptive subscriber retention based on forecasted retention value of paying subscribers

Growing community of inventors

Los Altos, CA, United States of America

Norman William Happ