Ncr Corporation

Norman Perkins Blake

Vincent Robert Koser

Robert Eugene Dusek

George Mark McGregor

Richard Chavie

Laurie Ann Rodriguez

Christopher Lee Collier

Techniques for channel-independent offer management are provided. An offer management server can be deployed in a variety of architectural arrangements within an enterprise. The offer management server provides cross-platform and channel-independent evaluation of offers and offer management for the enterprise.

Techniques for channel-independent offer management

Techniques for real-time offer evaluations are presented. An enterprise system detects and interaction with a customer. Metrics for the interaction are acquired and a centralized preference server delivers real time preference values known for the customer. The metrics and the preference values are used to dynamically and in real-time evaluate conditions for an enterprise offer and when met the offer is delivered to the customer in real time.

Techniques for real-time offer evaluations

Techniques for tracking and limiting electronic offers are provided. Identifiers are generated and linked to an electronic offer as the offer is propagated threw a network or propagated over disparate networks. Each identifier associated with a unique recipient receiving the offer. Metrics are gathered for the offer's propagation and a distribution policy is dynamically enforced as each new recipient attempts to access the offer.

Techniques for tracking and limiting electronic offers

Systems and techniques for centralized user preference management for electronic decision making devices are provided. A user preference profile is received. A user preference profile manager may transmit a user preference from the user preference profile to a requesting user transaction terminal. the user preference manager may also receive a dynamic user preference from a user preference profile and extend the user preference profile with the dynamic user preference, where the dynamic user preference includes a preference definition and the preference definition includes read and write access controls for the dynamic user preference. Then the user manager may update the user preference profile based on data received from the user transaction terminal.

Centralized user preference management for electronic decision making devices

Techniques for real-time offer customer preference learning are presented. Local agents on communication channels are equipped with predefined rules that capture actions and behaviors of customers interacting with an enterprise. The metrics associated with these actions and behaviors are plugged into the rules and in some cases combined with known pre-existing preferences for the customers for purposes of evaluating the rules and creating newly learned preferences for the customers. The newly learned preferences are dynamically fed into offer evaluation processing to determine whether to make offers to the customers.

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Zionsville, IN, United States of America

Norman Perkins Blake