Ricoh Company, Ltd.

Nobuyuki Nitta

Ryuuichi Satoh

An information processing apparatus, an image forming apparatus, an information processing method, and a non-transitory recording medium. The information processing apparatus in response to completion of a specific software activation process in the controller, transmits an activation completion notification to the operation device and the operation device in response to receiving the activation completion notification, updates a timeout period of a timer started after activation of software of the operation device to a shorter period of time and restart the timer, and in a case data communication is not established on the communication path within the updated timeout period, detects a malfunction and notifies the controller of the malfunction, and the controller performs a recovery process.

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Kanagawa, Japan

Nobuyuki Nitta