Accenture Global Solutions Limited

Niyaz Shaffi

Rajendra Tanniru Prasad

Bhaskar Ghosh

Koushik M Vijayaraghavan

Mohan Sekhar

Rajesh Nagarajan

Luke Higgins

Purnima Jagannathan

Koustuv Jana

Pradeep Senapati

Balaji Venkateswaran

Syed Mohammed Yusuf

A device may obtain ticket data relating to a set of tickets, and process the ticket data to generate a ticket analysis model that is a clustering based natural language analysis model of natural language text associated with tickets of the set of tickets. The device may classify the set of tickets using the ticket analysis model, may determine an automation plan for at least one class of ticket determined based on classifying the set of tickets, and may implement the automation plan to configure an automatic ticket resolution or ticket generation mitigation procedure for the at least one class of ticket. The device may receive a ticket after configuring the automatic ticket resolution or ticket generation mitigation procedure, may classify, using the ticket analysis model, the ticket into the at least one class of ticket, and may automatically implement a response action for the ticket based on classifying the ticket and using the automatic ticket resolution or ticket generation mitigation procedure.

Automation plan generation and ticket classification for automated ticket resolution

Growing community of inventors

Tirunelveli, India

Niyaz Shaffi