Xerox Corporation

Nitin Shenoy

Timothy David Thomas

Cheryl Koenig

Joanna Brown

Michael Nicholas Soures

Robert Steven Pozniakas

David R Kamprath

Stephen F Randall

Nancy R Kelly

Michael Kirby

Jeffrey Michael Gramowski

James J Petery

Cheng-Ning Jong

Bernard N Hakac

Nate Weldon

Kathleen Spencer

Christina DiMarco

A method and system for managing field convertible operator replaceable components associated with a rendering device. A file that defines a set of operator replaceable components can be created and remotely installed on the device. The replaceable components associated with the device can be easily changed from a designation as a customer service engineer replacement component to an operator replacement component and vice versa. A determination that an operator is allowed to replace the component can be made based on a training level provided to the operator, the component availability, a usage pattern, and/or a security level. Such an approach enables the operator to perform the majority of maintenance on the device without requiring the services of a field engineer.

Method and system for managing field convertible customer replaceable components

A diagnostic system made part of or for use with a document handling device in which a customer is guided toward performance of at least one comparison means in a diagnostic routine analysis. The comparison means is selected from a group comprising (1) a first comparison comparing a fused print media and an unfused print media for presence of a defect, (2) a second comparison comparing an output print media and at least one image on a screen for a type of defect, and (3) a third comparison comparing a low-charged print media and a no-charged print media for qualities of the defect. The customer enters a selection based on results of the first, the second, or the third comparisons. The diagnostic system can identify a part causing a defect in the print media based on results of the comparisons.

Customer part replacement feature utilizing high frequency service interval fault and signature analyses

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Webster, NY, United States of America

Nitin Shenoy