Optum, Inc.

Optum Services (ireland) Limited

Unitedhealth Group Incorporated

Ninad D Sathaye

Gregory J Boss

Vivedha Elango

Srividya Thyagarajan

Soundararajan Dhakshinamoorthy

Santhosh Kumar Gopynadhan

Damian Kelly

Atul Kumar

Paul J Godden

Raghav Bali

Love Hasija

Devikiran Ramadas

Vicente Ruben Del Pino Ruiz

Matthew R Versaggi

Kimberly A Vorse

Rahul Dutta

Various embodiments of the present invention provide methods, apparatus, systems, computing devices, computing entities, and/or the like for performing predictive data analysis operations for parasomnia episode management. For example, certain embodiments of the present invention utilize systems, methods, and computer program products that perform predictive data analysis operations for parasomnia episode management using at least one of pre-sleep parasomnia episode likelihood prediction machine learning models, in-sleep parasomnia episode likelihood prediction machine learning models, augmented parasomnia episode likelihood prediction machine learning models that are configured to generate conditional likelihood scores for candidate parasomnia reduction interventions, deep reinforcement learning machine learning models that are configured to generate recommended parasomnia reduction interventions, and dynamically-deployable parasomnia episode likelihood prediction machine learning models.

Machine learning techniques for parasomnia episode management

To schedule a future interaction between a caller and a call-center, a management computing system associated with the call center is configured to determine an estimated call time for addressing the caller's issues, based at least in part on a predicted call intent as well as feature enrichment data received from one or more memory storage areas. Upon determining a predicted call duration for the call, the management computing entity accesses the caller's calendar, such as through an internet-based communication between the caller's user computing entity and the management computing entity, or via third-party access permissions provided by the caller. The management computing entity identifies one or more candidate timeslots based at least in part on the predicted call duration, and receives user input selecting a candidate timeslot for scheduling the callback.

Computer systems and computer-based methods for automated callback scheduling utilizing call duration prediction

An automated system and corresponding method is configured to predict a call duration of a customer service interaction between a caller and a customer-service agent of a call center, based at least in part on information provided orally by the caller to the automated system. The automated system transcribes the orally provided information, preprocesses the transcribed data, adds feature enrichment data to supplement the transcribed data, and executes a machine-learning model to predict the caller's intent. If the predicted caller's intent does not have an adequate confidence score associated therewith, the system requests additional data from the caller, and supplements the original data with newly provided data, and again determines a predicted call intent. This process may iterate until the confidence score satisfies applicable confidence criteria prior to utilizing two additional machine-learning models to predict a call duration of the interaction between the caller and a customer-service agent.

Computer systems and computer-based methods for automated caller intent prediction

Various embodiments of the present invention provide methods, apparatus, systems, computing devices, computing entities, and/or the like for performing health-related predictive data analysis. Certain embodiments of the present invention utilize systems, methods, and computer program products that perform health-related predictive data analysis by generating an optimal predictor set for a gene regulatory network using a quantum logic circuit that comprises one or more quantum logic subcircuits for each quantum processing unit that is associated with a quantum subcircuit and is configured to perform a conjunctive phase logic operation performed on each ancilla bit of a quantum subcircuit.

Quantum computing techniques for determining gene predictors in gene regulatory networks

An example method includes obtaining first audio data representing one or more initial utterances during an interactive voice session with an interactive voice system (IVS); generating, based on the first audio data, a prediction regarding whether a subsequent utterance of the user in the interactive voice session will contain sensitive information; obtaining second audio data representing the subsequent utterance; determining, based on the prediction, whether to transmit the second audio data to the IVS via a first communication channel; based on a determination not to transmit the second audio data to the IVS via the first communication channel: transmitting third audio data to the IVS via the first communication channel in place of the second audio data; and transmitting the second audio data to a server via a second communication channel that bypasses the IVS.

Routing of sensitive-information utterances through secure channels in interactive voice sessions

Growing community of inventors

Bengaluru, India

Ninad D Sathaye