Wells Fargo Bank, N.a.

Genesys Telecommunications Laboratories, Inc.

Nikolai Anisimov

Omar B Khan

Petr Makagon

S Michael Perlmutter

Herbert Ristock

Andrey V Ryabchun

Dave Sneyders

A method may include presenting a user interface on a computing device, the user interface including: an input element configured to receive an input of a search concept; a similar concept selection element; and a concept comparison portion; executing a similarity search in a vector-space representation of a knowledge graph using the input; populating the similar concept selection element with a set of a similar concepts based on a result of the executed similarity search; receiving a selection of a comparison concept of the set of similar concepts from the similar concept selection element; generating a predicate comparison visualization in the concept comparison portion based on predicates in the knowledge graph of the comparison concept and the search concept; and presenting the predicate comparison visualization in the concept comparison portion.

Identity resolution in knowledge graph databases

A network-based interaction system includes a machine connected to the network for receiving and routing an interaction request, a server application having access to the network for matching an interaction request to a profile, and a data repository for storing profile information.

Virtual contact center with dynamic routing

Growing community of inventors

Concord, CA, United States of America

Nikolai Anisimov