Verizon Patent and Licensing Inc.

Jpmorgan Chase Bank, N.a.

Nikhil Dhoble

Priyank Johri

Apurva J Sheth

DhivyaPriya Venkatachalam

Donna M Barrett

Santosh Bijur

Bryant R Barrera

Slobodan Petkovich

Rafid A Zane

Paul D Magasiny

Julia Cay

Matthew D Matheny

Corinne Bigelow

Stephanie J Schrieber

Brian Flanagan

Santosh Mohan Bijur

Steven Fishman

Laura Yost

Kalpana Jayaraman

Systems and methods for determining whether a voice biometrics credential provides a reliable mechanism for authenticating a user are provided. The method includes receiving at least one set of voice data from the user; determining, based on the received at least one set of voice data, a value of at least one parameter that corresponds to a user-specific voice biometrics credential; obtaining at least one user-specific item of information; accessing at least one business rule that relates to the user; and determining, based on the at least one set of voice data, the at least one user-specific item of information, and the at least one business rule, whether the user-specific voice biometrics credential is usable for authenticating the user.

Method and system for integrating voice biometrics

A system and method may include processing a task assignment request comprising a task type corresponding to a task and querying a database based on the task assignment request and on the task type to identify an agent profile and agent status information for the identified agent profile, the agent profile comprising identification information to identify an agent workstation. The system and method may further include determining whether to generate assignment information for assigning the task to the agent workstation based on the agent status information.

Method and system for multimedia contact routing

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Plano, TX, United States of America

Nikhil Dhoble