Amazon Technologies, Inc.

Nihal Chand Jain

Shyam Krishnamoorthy

Rameez Loladia

Richard David Young

Pasquale DeMaio

Jon R Jay

Joseph Daniel Sullivan

Saket Agarwal

Jaswinder Singh Randhawa

A technology is provided for delivering a data object to a device. Data delivery instructions to distribute a data object to a device may be received at a delivery service and indicate a storage location of the data object, a messaging topic, and a size of data receivable by the device. The data object is then divided into blocks corresponding to the size of data receivable by the device. A messaging topic is identified to which the device is subscribed via a messaging service. The blocks are sent to the device using the messaging topic and a network protocol available to the device.

Receiving a data object at a device

A technology is provided for delivering a data object to device. Data delivery instructions to distribute a data object to a device may be received at a delivery service and include a storage location of the data object, a messaging topic, and a size of data receivable by the device. The data object is then divided into blocks corresponding to the size of data receivable by the device. A messaging topic is identified to which the device is subscribed via a messaging service. The blocks are sent to the device using the messaging topic and a network protocol installed on the device.

Delivering a data object to a device

A technology is described for configurable contact flows implemented using a contact flow service. An example method may include activating a contact flow in response to a request to establish a contact center session. The contact flow may be used to provide automated contact service communications to end users using computing resources hosted within a computing service provider environment. A starting prompt specified by the contact flow may be output using a communication channel. Input data may be received via the communication channel in response to the starting prompt. The input data may be analyzed to identify an intent identifier included in the input data and a contact flow action linked to the intent identifier may be executed.

Configurable natural language contact flow

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Sammamish, WA, United States of America

Nihal Chand Jain