Citibank, N.a.

Nigel R Pinnell

Philip C Shinn

Ronald Padalino

Horton W Jennings

Robert Peralta

A system and method for allowing telephone-based interactive performance of financial transactions in multiple languages. The system prompts the customer of a financial institution in various languages until the customer's language and home country are identified. The system then connects the customer telephonically with a representative who speaks the customer's language and who can authorize the transaction by accessing the customer's records. Authorization by the local representative and record keeping are also provided.

Growing community of inventors

Highland Park, IL, United States of America

Nigel R Pinnell