Dell Products Inc.

Nida Taranum

Kumaravel Palanisamy

Yogesh Balgi

A software update manager is configured to collect logs, container statistics, product configuration information, and system state from an application that is being modified when an issue is encountered during a software modification operation. The software update manager includes an issue analyzer that is configured to analyze the reported issue and search knowledge base article database(s) to determine if the reported issue is a known issue or a previously unknown issue. When the reported issue is a known issue, the software update manager retrieves a known workaround and applies the known workaround on the system to resolve the reported issue and continue the planned software modification operations. When the reported issue is a previously unknown issue, the software update manager identifies the correct engineering team responsible for responding to the reported issue and generates a bug fix request that is submitted to a software bug tracking system.

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Bengaluru, India

Nida Taranum