Sap Ag

Nicolas Andre Geppert

Jürgen Sattler

Methods and systems are provided for processing voice data from a call between a first human party and a second or more human parties and/or an automated attendant system, or between a first human party and one or more second human parties, wherein the voice data is generated from the call. The language of the first party may be recognized automatically. Further, the voice data from the call may be analyzed either fully or in part by a voice recognition system and converted into text.

Method and system for the processing of voice data and for the recognition of a language

Methods and systems are provided for processing voice data from a call between a first human party and a second or more human parties and/or an automated attendant system, or between a first human party and one or more second human parties, wherein the voice data is generated from the call. The voice data may be analyzed with an automated voice recognition system and converted into text. Further, a timeline of the call may be recorded, with the recognized text being attributed to the timeline and stored.

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St. Leon-Rot, Germany

Nicolas Andre Geppert