Visa International Service Association

Visa U.s.a. Inc.

Nicola Stiff

Shaun Bodington

Mark Norris

Raymond Olson

Michael Rodriguez

Janet Martin

Rosann Woods

John Carr

A method for receiving, processing and managing service requests from a user is disclosed. The method includes receiving the service request from a user at a concierge service, generating an itinerary from the service request, sending the itinerary to a server in a consumer relation management system and automatically coordinating the service items of the service request among one or more concierge services. A method for automatically notifying a credit or debit card issuer about the future travel plan of a user is also disclosed. The method includes using the generated itinerary to automatically populate a security profile, and transfer the data from the security profile to an issuer, where the issuer uses these data to authorize future transactions in different locations that would normally be declined.

Global concierge

Systems and methods are provided to facilitate the sharing of account features. In one aspect, a system includes a transaction handler to process transactions and a data warehouse to record the transactions and store account data identifying account features of separate accounts, such as a second account having a feature and a first account without this feature. Account holders of the first and second accounts are in a same household and thus, in accordance with a set of rules, eligible to share the account features. A portal is configured to receive a request identifying the first account and to determine whether a transaction initiated in the first account and qualified for a benefit of the account feature is entitled to the benefit; and if so, a notification engine is to transmit a notification message to an account holder of the first account.

Systems and methods to provide benefits of account features to account holders

Growing community of inventors

Mill Valley, CA, United States of America

Nicola Stiff