Siebel Systems, Inc.

Oracle International Corporation

Nicholas Roy Manson

Jonathan Robert Bezeau

Colin Kieron Toal

Chitra Mitra

Julie Choi Adams

Adam Edmonds

Wei Luo

Kevin James Viggers

Asanka Boyd Jayasuriya

David Hamm

Dennis Gordon Snowdon

Embodiments of the invention provide methods and apparatuses for determining privileges pertaining to a customer relationship management (CRM) application and granting the privileges in a secure and traceable manner to individual companies and users to effect a differential cost assessment scheme based on resource usage.

Methods and apparatuses for providing provisioned access control for hosted tailored vertical applications

A 'Book of Business' (or Book) is a set of business domain data of one or more book types. This set of data is identified by a 'driving condition' or quality. A driving condition typically arises from a business practice, and may be further qualified by local conditions. Accordingly, data may be organized based on local activities or conditions that may not be explicitly stored in a database. In one embodiment, a method for querying the database includes identifying data in a database. The data is organized into one or more segments. A book of business associated with a segment in the one or more segments is then generated. The book of business includes a set of references to the data organized into the segment. A query plan may be determined based on the book of business. A set of results may then be generated based on the query plan.

Book of business mechanism

Embodiments of the invention provide methods and apparatuses for providing hosted highly tailored vertical applications. In accordance with one embodiment, a set of universal configuration options for a customer relationship management application is created and presented to a user. The user selects one or more options from the set of options provided and the selected options are used to automatically configure a tailored customer relationship management application. For one embodiment of the invention multiple incompatible business entities and processes from existing verticals are decomposed to provide a set of configurations options to a customer company. The customer company selects from the provided configuration options and a highly tailored vertical is automatically configured based upon the selected configuration options.

Methods and apparatuses for providing hosted tailored vertical applications

Methods and apparatuses for tiered customization for an application with a plurality of users. In one embodiment, an application with various options for different users has a tiered system for customization to provide cost efficiency. For example, in a tiered system for customization, multiple option values can be specified for one option at multiple tiers of user group hierarchy and resolved based on the tier hierarchy to balance the capability for deep customizability, and the efficiency of resource usage. For example, a deep customizable hosted Customer Relationship Management (CRM) application allows customization from company level to individual user level.

Methods and apparatuses for tiered option specification

A facility for preparing content for display is described. The facility includes a publishing subsystem that, when applied to content, publishes the content. The facility further includes a rendering subsystem that is distinct from the publishing subsystem and that, when applied to content, renders the content.

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Kitchener, Canada

Nicholas Roy Manson