Wells Fargo Bank, N.a.

Nicholas Kent Pieri

Jonathan Paul Sidarous

Matthew Fitzroy Lynch

Faith Maria Lane

Riley Warren Hughes

Tabitha Brett

Kristina Johnson

Matthew Aaron Fick

Mary E Huxhold

Nichole Runge

Emma Riley

Jacob Colliflower

Matthew Mark Di Prinzio

A system and related method are provided to receive user streaming interaction data (USID) and determine a context of the interaction. Processed stream data is stored, and emotion information (EI) is created by analyzing the processed stream data, producing an EI-tagged interaction record. An overall first EI value (EIV) reflects a value of an EI at a first time, and an overall second EIV reflects a value of an EI at a second time. Indicators related to the EIs are provided on a device of a service representative (SR). When the second EIV is more negative than the first EIV, the system communicates a recommended action to the service representative that is dependent upon on the context of the interaction and the EI.

Emotional intelligence assistant

Apparatuses, methods, and computer program products are provided for responsive transactions. An example method includes receiving device data of a first user device associated with a first user and determining a critical event of the first user based upon the device data. The method further includes acquiring financial profile parameters of a first user profile associated with the first user and generating a responsive financial transaction based upon the critical event and the financial profile parameters. The method also include effectuating the responsive financial transaction and/or generate a user notification that includes the responsive financial transaction.

Apparatuses and methods for responsive financial transactions

Growing community of inventors

Worden, IL, United States of America

Nicholas Kent Pieri