Amazon Technologies, Inc.

Nicholas John Morren

Piyush Gupta

Neha Goswami

Ameya Rahane

Rucheek Hasmukh Sangani

Michael Christopher Wenneman

Kosar Akram Jaff

Brian Jeffrey Saltzman

Jeffrey B Maurer

Aaron D Kujat

Sebastian Jorge Gunningham

Samuel Pike Hall

Tiana Osbourne Symmonds

Debby Wing Yin Man

Joseph S Trelin

Shivkumar Shankaran

Chandrasekaran Murugan

Nitin Bhat

Kimberly Lee Daniels

Raja Shekhar Goli

Prashant Agrawal

A pickup location is enabled to operate when communication over a network is not available by preemptively synchronizing certain data. For the delivery of an item, an access code that will be used by the user for retrieving the item from a storage compartment at the pickup location may be generated and synchronized between the pickup location and a remote computing resource before the item is delivered. Once the item is delivered to the pickup location, the access code is activated so that it can be used by the user for retrieving the item from the storage compartment.

Off network order operations including access code activation for pickup locations

A pickup location may be enabled to continue to operate when communication over a network is not available. When communication is not available, a pickup location may not be able to send a confirmation that a user has dropped off an item for a return or to send a request to have the item retrieved by a carrier. The pickup location may be enabled to assign a stored access code that was previously sent to a carrier and which will allow the item to be retrieved by the carrier who has arrived at the pickup location for reasons other than a request to retrieve the item. A retrieval confirmation from the carrier may be utilized to allow a refund or replacement process to be initiated, and to update capacity information for the pickup location, if the carrier meets a certain confidence threshold requirement based on past performance.

Off network return operations for pickup locations

A pickup location may be enabled to continue to operate when communication over a network is not available by preemptively synchronizing certain data. For the delivery of an item, order data such as the expected tracking identification for an item may be sent to the pickup location before the item is delivered. An access code that will be used by the user for retrieving the item from a storage compartment at the pickup location may also be generated and synchronized between the pickup location and a remote computing resource before the item is delivered. A delivery of an item as confirmed by a carrier may be reported to a user when communication with the pickup location is unavailable if the carrier meets a certain confidence threshold requirement based on past performance.

Off network order operations for pickup locations

Techniques for managing a return request may be provided. For example, a user may want to return an item that the user received from an item provider via an electronic marketplace. The user can take a picture of the item and transmit the image to a computer that determines that the user would like to return the item. The computer may also determine that the item is returnable (e.g., was provided to the user within an allowable timeframe, satisfies a constraint for returning the item). The computer can initiate a return of the item. In some examples, the computer can also determine a convenient return location or the reason that the user is returning the item to the item provider.

Resolving item returns of an electronic marketplace

Disclosed are various embodiments for facilitating item returns on behalf of customers of an electronic commerce site. Embodiments of the disclosure can, in one example, facilitate item returns on behalf of a buyer where the seller is a seller in a multi-seller marketplace. A return shipping label can be generated on behalf of the seller as well as communications between buyer and seller archived in the event of a subsequent dispute.

Returns in a multi-seller marketplace

Techniques and systems provide real-time return processing before a retailer receives a returned item, such as during a return process where the retailer (seller) and customer (buyer) are separated from one another (e.g., electronic commerce, etc.). The retailer may collect information about the order and items to be returned from the remotely located customer. The retailer may optionally confirm an identity of the customer such as by verifying the original payment type and/or payment instrument number. The customer may provide collateral in exchange for the real-time return of a refund or an exchange. The retailer may then provide shipping details, calculate the refund (if applicable), and finalize processing. If the retailer does not receive the item in the allotted time for the return (e.g., for ground transport, etc.), then the retailer may charge the customer a value of the item using the collateral.

Real-time return processing

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Seattle, WA, United States of America

Nicholas John Morren