Salesforce, Inc.

Nicholas Feinig

Yixin Mao

Zineb Laraki

Avanthika Ramesh

Jacob Nathaniel Huffman

Database systems and methods are provided for assigning structural metadata to records and creating automations using the structural metadata. One method of assisting creation of an automation for conversational interactions involves providing a first graphical user interface (GUI) display including graphical indicia of a plurality of semantic groups associated with historical conversations, in response to selection of a semantic group, providing a second GUI display including second graphical indicia of a plurality of cluster groups of conversations associated with the selected semantic group, in response to second selection of a cluster group, providing a third GUI display including third graphical indicia of representative utterances associated with respective conversations of a subset of historical conversations assigned to the selected cluster group, and in response to third selection of a GUI element on the third GUI display, providing a fourth GUI display including GUI elements for defining the automation.

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Toronto, Canada

Nicholas Feinig