International Business Machines Corporation

Nicholas E Poore

Robert Charles Leah

Michael D Whitley

Vijay Dheap

Lee Michael Surprenant

Peter C Yim

Ami H Dewar

Amy H Dewar

Jason T Clark

A computing system for facilitating screen readers of online electronic documents includes a processor running computer readable program code configured to generate a structured electronic document including markup language code and scripting language code whose execution is triggered by an occurrence of an event associated with execution of the markup language code. Memory stores a configuration file that maps of functions of a screen reader program to functions performed by the scripting language code when the scripting language code is executed in response to the occurrence of the event. The processor executes computer readable program code configured to incorporate the configuration file within structured electronic document. On a client system, a given function of the scripting language code executes in response to the occurrence of the event, and, in response to the execution of the given function, the screen reader program performs each accessibility function mapped to the given function.

Method and apparatus for defining screen reader functions within online electronic documents

An apparatus, system, and method are disclosed to collect metrics from a non-monolithic website having external content. The method includes monitoring a pointer movement in a web page. The web page displays a content feed of the external content. The method also includes identifying a pointer movement representative of an interaction gesture. The interaction gesture is indicative of a type of interaction with the content feed of the external content. The method also includes generating a score for the content feed in response to the pointer movement including an interaction gesture. The score includes a quantity of each of the reported types of interaction with the content feed.

Apparatus, system, and method for collecting metrics from a non-monolithic website

A method for facilitating a search for an object in a three-dimensional simulation can be provided. The method can include receiving from a user at least one search parameter corresponding to an object and executing a search for the object based on the at least one search parameter. The method can further include generating a list of search results, wherein each search result corresponds to an object in the three-dimensional simulation and receiving from the user a selection corresponding to a first object in the list of search results. The method can further include transporting an avatar of the user to a location of the first object and displaying a visual indicator of a position of the first object in the three-dimensional simulation, wherein the visual indicator is distinct from the first object and wherein the visual indicator is not viewed by other users.

Facilitating search for items in 3D simulations

A method, a system and a computer program product for selecting a further inquiry for a user to clarify a request for information from the user. One or more candidate answers to the request for information from the user are determined, and a score value is generated for each of one or more characteristics of each candidate answer, where at least one characteristic is associated with an inquiry for the user to clarify the request for information. A characteristic associated with an inquiry is determined that includes score values providing the greatest potential adjustment for the candidate answers in response to a clarification of the request for information, and the inquiry is selected that is associated with the determined characteristic for presentation to the user.

Providing intelligent inquiries in question answer systems

A memory management system is implemented at an application server. The management system includes a configuration file including configuration settings for the application server and applications. The configuration settings include multiple memory management rules. The management system also includes a memory management framework configured to manage settings of resources allocated to the applications based on the memory management rules. The applications requests for the resources through one or more independently operable request threads. The management system also includes multiple application programming interfaces (APIs) configured to facilitate communication between the applications and the memory management framework. The management system further includes a monitoring engine configured to monitor an execution of the request threads and perform actions based upon the configuration settings. The actions include notifying the applications about memory related issues and taking at least one preventive action to avoid the memory related issues.

Monitoring and managing memory thresholds for application request threads

A method and system for enhancing problem resolution at a call center based on speech recognition of a caller includes, receiving an incoming call and generating call data based on speech recognition of the incoming call using a computer. The method generates and associates annotated metadata about the call data. A historical record is created which includes the call data and the annotated metadata. The historical record may be stored in a storage medium communicating with the computer. Context data is generated for the incoming call by analyzing the historical record to identify: a caller, a topic, a date and a stress level of the caller. The method compares the context data to historical records of previous calls. A topic probabilities analysis is conducted by comparing the context data to the historical records of previous calls, and a solution is determined for the topic based on the probabilities analysis.

Enhanced customer experience through speech detection and analysis

Methods and systems for providing an option to auto-generate a thread on a web forum in response to a change in topic are described. When a post is received on a thread in the web forum, wherein the thread includes one or more thread keywords and wherein each of the one or more thread keywords are associated with a relevancy score, the post is searched for the one or more thread keywords. The relevancy scores of any of the one or more thread keywords located within the post are added together to obtain a post total relevancy score. A query is then provided, to a user, for example, to auto-generate a new thread on the web forum when the post total relevancy score is less than a threshold relevancy score.

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Durham, NC, United States of America

Nicholas E Poore